Tag Archives for coffee.
You have heard about the woman who sued McDonalds and won $2.7 million after spilling a cup of coffee in her own lap. It became an exhibit in how we desperately needed tort reform. And yet the judgment made a lot of sense to anyone who actually went and learned the facts of the case.
Korean Air has a lot to learn from McDonald’s.
While coffee in the air faces too many challenges to be really enjoyable, it’s perhaps the most important tool in the toolkit for solving inflight problems – and it can keep a flight from becoming miserable.
Now, the idea that Starbucks somehow signals quality is strange. And the brand alone doesn’t matter most, when United served Starbucks it was a special light brew because too many passengers were overwhelmed by deeper flavors. They worked to serve the lowest common denominator taste. But any issue you may have with Delta now serving Starbucks should really be about would you like a cup of it on board?
American Airlines stopped catering the espresso machines on board their Boeing 777, Boeing 787, and Airbus A321T aircraft during the pandemic. The “frothing wands, cups, saucers, brewing pods” were taken off of planes, according to the airline. Fortunately espresso drinks are back!
On Friday American Airlines confirmed they were removing espresso machines from their Airbus A321T, Boeing 777 and Boeing 787 aircraft. A spokesperson explained this was intended to “help conserve fuel and prevent confusion about what services are currently offered.”
This decision generated a surprising amount of comment and interest. However American now says that the machines will actually stay. They have removed supplies, but expect the espresso service to eventually return to premium cabins where the machines are offered
American Airlines used to have espresso machines on board Boeing 777, 787, and Airbus A321T aircraft. They don’t anymore. The airline has removed the machines from these aircraft, a spokesperson confirms to me, “to help conserve fuel and prevent confusion about what services are currently offered.”
My gut feeling is that there’s something wrong with complaining when others are suffering so much, though people are suffering all around the world during ‘normal times’ and I don’t have an issue talking about ‘first world problems’. Does this shift during COVID times make me, on some level, a hypocrite?
How are you handling customer service complaints now, and is that different than it was at the start of the year? And if there’s a change, will it last past the coronavirus pandemic?
You may be familiar with — and even outraged by — the famous lawsuit against McDonald’s by Stella Liebeck who was burned by hot coffee.
The jury’s $2.7 million award has long been a poster child for tort reform (the judge actually reduced her award to $480,000). That lawsuit brought change though – albeit not to United Airlines.
As part of Air New Zealand’s commitment to reduce single use items they are trialing a new coffee cup.
When you finish drinking your coffee – and you really do need to drink it down to the last drop – you can eat the cup, because it’s made out of biscotti.
German airline Condor was flying from Frankfurt to Cancun on February 6th when the Airbus A330 declared an emergency about 880 nautical miles west of Shannon, Ireland.
There was reported smoke in the cockpit. The “flight crew donned their oxygen masks” and declared mayday via ACARS, the digital short message system, because communications were hobbled.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
