Tag Archives for delay.
Delta is using AI to price tickets. United wants to use it to better explain what is actually happening when your flight goes sideways. If Kirby delivers on maintenance videos and improved plain-English delay updates for every flight, that is the rare airline AI project passengers may actually like.
American Airlines is making it much easier for delayed passengers to actually receive the meal vouchers they are already entitled to, by letting agents issue them to an entire eligible flight at once instead of one traveler at a time. The change does not raise the voucher value, but it should cut down on long lines, missed eligibility, and the absurd process of stranded passengers having to beg individually for $12 after a controllable delay.
While American will now reimburse hotel nights under specific circumstances, their conditions for doing so are totally unreasonable. Here’s a message to an Executive Platinum customer.
When I’m traveling I almost always try to predict whether my flight will be delayed. That can give me an hours-long head start in getting re-routed, rather than stuck at the airport. I’ll have access to more flight choices, especially if I can leave earlier. And I won’t be fighting with as many passengers over a limited number of seats, since I’ll be ahead of them in grabbing what’s available – and with full planes, that’s often very little.
These are the 20 most delayed planes in America. If your flight is scheduled to be on one of these, maybe you should reconsider your plans.
The plane was over 5 hours late, and it sounds like a miserable experience for passengers, but not an instance addressed by the law. And that’s actually the problem.
The headline result is that “Southwest Airlines is the worst offender for artificially inflating its flight times.” What’s interesting is how schedule padding has changed over time, and the claim here is that padding has increased from 8 minutes on average in 2012 to 11 minutes in 2022.
A reader who works in the lodging industry, with properties near an airport, wants to make clear that it isn’t exactly the airlines doing the overbooking of hotels during issues with your flight – and shares how each airline handles these reservations.
Two separate American Airlines passengers shared stories of being forced to sleep in the airport after flight delays over the weekend. They may have made a basic travel error.
Airlines used to regularly hand out meal vouchers during flight delays. When it was their fault, they’d cover food costs for passengers and that was expensive.
About 8 years ago, after being taken over by US Airways, American Airlines came up with a solution to save money. They’d roll out carts of snacks to gates on long delays instead of giving customers meal vouchers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
