Tag Archives for delta air lines.
A Delta Air Lines passenger left their seat in a shocking state after a flight on Monday. There was food waste, brown smears, a ripped up safety card – and something that looks like a tiny version of the flag of Bolivia left in and around the seat. The passenger just got up and left at the end of the flight, blissfully unaware of their own chaos like Mr. Bean.
When Delta’s systems melted down, they lost track of crew. They were making announcements in terminals looking for pilots who could work. Their crew scheduling systems collapsed. It took days for those systems to catch up, running several instances in parallel (which caused its own problems, as those systems needed to sync). The meltdown was caused by crew scheduling system failures and that system was IBM, not Microsoft according to Satya Nadella and Microsoft’s lawyers.
Delta Air Lines cancelled more flights last month than they did in 2018 and 2019, in an historic meltdown following the CrowdStrike outage. They delayed taking care of customers, denied blame, and their CEO jetted off to Paris for the Olympics.
They’ve made a big show of their plan to sue CrowdStrike for damages, since this wasn’t Delta’s fault, but they have several hurdles to overcome.
Delta is giving employees two positive space passes for anywhere that Delta flies. Employees usually travel nonrevenue, space available for leisure. This lets them book confirmed travel. It’s costly to Delta, because it might displace a paying customer.
Delta and United have suspended service to Tel Aviv, in anticipation of an escalation in hostilities between Israel and Iran, Hezbollah, and other Iranian-backed groups after Israel struck Hamas’s Ismail Haniyeh while at his home in Tehran.
She’s three years into her flight attendant career, already has a social media following of over 100,000 to sell to, and since flight attendant pay is very low until you gain seniority she’s looking to make extra money.
One man suffering at the hands of Delta’s thousands of cancelled flights this past week decided to take revenge in the only way he knew how. Stuck in the airport, the Sky Club lounge member found himself out expenses for a trip he was no longer getting to fully take and without compensation for those expenses. So he decided to take compensation, or at least impose costs on the airline, equal to what he was incurring.
Delta Air Lines is getting approbation for its about-face, finally now being willing reimburse customers who had to buy airline tickets on other carriers while they’ve cancelled well over 5,000 flights the past few days.
The most dangerous place in Atlanta is usually between Delta CEO Ed Bastian and any tv camera. But he wasn’t giving interviews. He wasn’t out talking to employees or customers. He wasn’t even taking responsibility for the mess – days after all the other airlines recovered from the CrowdStrike outage, he was blaming CrowdStrike and not his own carrier’s IT mess that followed, that their own staff couldn’t recover from.
Instead he left the country while passengers were still stranded and employees struggled to get things moving again.
The airline is out with another statement from the CEO and it’s appalling. All other airlines were up and running quickly after the CrowdStrike outage. He still accepts zero responsibility. That shouldn’t be surprising.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
