Tag Archives for fraud.
Air France canceled a family’s confirmed award tickets after check-in, forcing them to buy $8,354 in replacement flights. Internal emails accidentally sent to the customer show staff struggling to justify the fraud claim after the fact.
Air France canceled a valid last-minute business class ticket after issuing it and charging the card, then told the customer he had 24 hours to call if he wanted to keep the itinerary. He called within hours, did exactly what the airline instructed, and was still told the only way to travel was to buy the same trip again for $1,800 more. Air France doesn’t dispute this, but says they won’t do anything to make it right.
Hyatt’s China joint venture was selling phantom stays so that guests could earn Globalist status, confirm upgrades to suites, get free breakfsat and guarantee late checkout. Hyatt blamed the customers and nuked their accounts. Now Chinese courts have gotten involved.
People steal baggage tags off of luggage at baggage claim, and report those bags missing for compensation from the airline.
An internal document outlines that name changes on award stays are not to be handled directly by properties especially within 48 hours of check-in. If a property is asked to change the name on a paid reservation, they should remove the loyalty number and require payment details from the new guest.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
