Tag Archives for frontier airlines.
A Frontier Airlines check-in agent admitted to a customer, “Yes, I am discriminating.” And they proceeded to charge a wheelchair passenger for transporting their medical equipment.
A reader was refused check-in by Frontier Airlines in Raleigh when they were trying to fly to Boston. They report showing up at the airport counter 50 minutes prior to departure, thinking that’s plenty since they have CLEAR for security and didn’t expect more than 5 minutes to the gate.
The CEO of Frontier Airlines, Barry Biffle, decided to record a video about the airline’s financial prospects for employees. So he went to the lavatory on his flight, sat down and hit record.
Customers are unhappy with Southwest for adding checked bag fees and generally walking back their entire differentiated business model, laying off employees for the first time, and going back on the CEO’s word from just a few months ago about what they had planned.
It’s the perfect time for competitors to capitalize on that dissatisfaction – but this takes it to the next level, and also qualifies as expert trolling. I love it!
The Iranian biomedical engineering student was flying Frontier Airlines on New Year’s Eve. She was connecting in Boston and barely made it to her gate prior to departure. When she arrived, she was told that it would cost her $100 to bring her carry-on on board. She argued, but the gate agent shut the boarding door.
On Tuesday evening, Frontier Airlines Flight 3506 from Orlando was coming in to land in San Juan when the Airbus A321neo touched down hard on runway 10. Passengers described it as “shocking” and “horrible.”
An 81-year-old grandmother from the Bronx flew to Puerto Rico on Frontier Airlines with her emotional support animal. It’s an African Grey parrot (not a Norwegian Blue) and its name is Plucky. However, the airline refused to allow her to fly home with it.
A Frontier Airlines passenger took to social media to complain about a pilot on board flight 3212 on Monday wearing a Trump cap while taking them from Los Angeles to Dallas – Fort Worth. This is generally not allowed and the photo is going viral across various social media platforms.
You can only buy tickets in-person at limited hours, but you can’t buy tickets during those hours. That means there’s no real option to buy them in person, which means that booking online isn’t a choice customers are making, and therefore the web booking fee is not optional. Yet Frontier still excludes these charges from their domestic airfare excise tax calculation.
The incident began about 20 minutes into Flight 4856, as he tried to engage the woman seated in the row in front of him. She wasn’t interested, and punched the seat and the plane’s window beside him. As he banged on the window he yelled in several language.
Cracks could be seen – along with his blood – on the window. Several men onboard subdued him using makeshift restraints fashioned from shoestrings, belts, and headphones.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
