Tag Archives for frontier airlines.
A Frontier Airlines pilot aborted takeoff in Denver after reporting an engine fire and telling the tower, “We just hit somebody.” The Airbus A321 had 231 people onboard when crew said a pedestrian was walking across Runway 17L, forcing an emergency evacuation by slides.
Frontier Airlines has lost in court after keeping $5.4 million in TSA security taxes that passengers paid on tickets they never used, then arguing the money was theirs once travel credits expired. The ruling is a warning to other carriers still fighting the same battle, because it says those fees were never the airline’s money to keep in the first place.
Frontier Airlines is suing American after another gate collision between the two carriers, arguing this latest incident was not just a one-off ground accident but part of a pattern. Liability seems clear but it’s not obvious how much Frontier can recover beyond repair costs, and American has already offered to pay half.
Three women headed to Philadelphia on Frontier had their boarding passes voided in Miami after refusing to pay added bag fees, then went down the jetbridge anyway, refused orders to get off the plane, and ended the night in handcuffs. What began as yet another fight over Frontier’s aggressively monetized carry-on rules quickly escalated into trespass, removal from the aircraft, and resisting arrest — delaying the flight for everyone else.
A Frontier passenger threatened to kill the woman next to him and kept insisting there was a bomb on board. The crew got him calmed down after landing, but the aircraft was still held away from the terminal while law enforcement figured out how to respond.
A Frontier passenger was filmed at the gate wearing a cat on his head like a hat. He walks around the gate area with it and even adjusts it over his headphones.
A Frontier Airlines passenger being removed from a flight under police escort suddenly turned and attacked another traveler who was filming her from a nearby seat.
Passengers flying Frontier from Orlando say they arrived on time, spent about 90 minutes stuck in a long, understaffed check-in line, and still missed their flight because they did not reach the counter before the airline’s one-hour cutoff. Instead of rebooking them or offering compensation, Frontier reportedly treated them as no-shows, demanded a $99 flight change fee, and then called police when the confrontation escalated.
A Frontier Airlines flight from San Juan to Atlanta diverted to Miami after a passenger waiting for the lavatory leaned on another traveler, touched his wife, and then fought a third woman who stepped in. The bizarre chain of escalation turned a minor cabin confrontation into a diversion, an arrest, and yet another viral reminder of how fast inflight disorder can spiral.
A Frontier passenger headed from Las Vegas to Chicago was removed after an overhead bin dispute escalated into a confrontation with flight attendants at the door. In the video he argues “get out of my way” isn’t a threat, then starts posturing about what a “real” threat is and daring the crew as he’s ultimately forced off the aircraft.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
