Tag Archives for frontier airlines.
Frontier says its online booking fee is optional because passengers can avoid it by buying tickets at the airport. But when customers actually show up at the airport, Frontier has told DOT it charges a $25 booking fee there too — turning a tax-arbitrage trick into something that looks to me like fraud.
Frontier passengers traumatized after a suicidal trespasser walked into their jet’s path on a Denver runway have filed a $10 million claim against the city, arguing airport security should have stopped him before takeoff. Their trauma is real — but making taxpayers liable because someone scaled a barbed-wire fence and killed himself on an active runway is a stretch.
The man killed when a Frontier Airlines jet hit him on a Denver runway had 20 prior arrests, including attempted murder, and had been arrested again just one month before scaling an airport fence and walking into the path of the aircraft. Authorities have ruled the death a suicide,
The man struck by a Frontier Airlines jet during takeoff in Denver has now been identified, and authorities say his death was suicide. He had climbed an 8-foot perimeter fence, crossed into a remote airfield area, and reached the active runway within about two minutes — a rare but not unprecedented form of suicide by aircraft.
Frontier passengers were told to leave their bags behind during an emergency evacuation — exactly what safety rules require. One mother traveling with a baby says she did just that, then spent hours without diapers, formula, ID, keys, medication, or a car seat while Frontier scolded them for not taking their bags off the slide.
Cabin video from the Frontier evacuation shows flight attendants pleading, “Leave the bags!” as passengers took carry-ons anyway. The exchange captures why emergency evacuations rarely work the way safety briefings imagine: people panic, protect their belongings, film, and make split-second choices that can slow everyone down.
A Frontier Airlines pilot aborted takeoff in Denver after reporting an engine fire and telling the tower, “We just hit somebody.” The Airbus A321 had 231 people onboard when crew said a pedestrian was walking across Runway 17L, forcing an emergency evacuation by slides.
Frontier Airlines has lost in court after keeping $5.4 million in TSA security taxes that passengers paid on tickets they never used, then arguing the money was theirs once travel credits expired. The ruling is a warning to other carriers still fighting the same battle, because it says those fees were never the airline’s money to keep in the first place.
Frontier Airlines is suing American after another gate collision between the two carriers, arguing this latest incident was not just a one-off ground accident but part of a pattern. Liability seems clear but it’s not obvious how much Frontier can recover beyond repair costs, and American has already offered to pay half.
Three women headed to Philadelphia on Frontier had their boarding passes voided in Miami after refusing to pay added bag fees, then went down the jetbridge anyway, refused orders to get off the plane, and ended the night in handcuffs. What began as yet another fight over Frontier’s aggressively monetized carry-on rules quickly escalated into trespass, removal from the aircraft, and resisting arrest — delaying the flight for everyone else.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
