Last month we saw a Hilton manager breaking into a guestroom and sucking a man’s toes. Now there’s a story from a Hilton guest of a front desk associate trying to get into his room as he was coming out of the shower.
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San Francisco Is A Mess, And The Owner Of The City’s Largest Hotel Is Just Walking Away
The owner of the Hilton San Francisco Union Square and Parc 55 hotels in has chosen to stop making payments on $725 million in debt and turn the keys over to their lender, J.P. Morgan Chase.
Park Hotels and Resorts says San Francisco is too much of a mess and won’t be turned around any time soon.
Hilton Announces New Hotel Brand That Doesn’t Have A Name
Hilton has announced a new extended stay hotel brand that’s supposed to resemble an apartment for guests planning visits of at least 20 days. They’re announcing it even before they have a name. For now, it’s Project H3.
I’ve read the release and have no idea how their concept is different, other than a lobby that “allows sight lines from the front desk to fitness, laundry, and a simple retail market” and communal grills and fire pit.
Does Hilton’s Hotel del Coronado Have The Country’s Worst Resort Fee?
I’ve only seen one hotel ever claim that your room rate doesn’t cover use of the bathroom mirror or TV in the room, and that this was covered by a resort fee instead. But when I flagged the stupidity, the hotel addressed it.
Maybe the second-most egregious resort fee I’ve come across belongs to Hilton’s Hotel Del Coronado
New Hilton Bonus To Goose Business Travel – Plus Double Elite Nights
Hilton’s new promotion: is double points on all stays with checkouts by December 31 plus 2000 bonus points for checkouts on a weekday. In addition Hilton is offering double elite night credit for nights stayed October 11 – December 31, 2022. You need to register for both, award stays count, and the offers tell us something about business travel and loyalty right at this moment.
Hotels Want You To Pay More To Make Up For Their Losses Over The Past Two Years
A reader explains why hotel guests are unreasonable, and we should be more sympathetic to hotels that are cutting services, containing costs, as they try to ‘make up’ money they lost during the pandemic. Here’s why that’s exactly backwards.
What Hilton’s CEO Doesn’t Get About The Hotel Business And Guests
Hilton’s CEO wants guests to reuse their towels. He doesn’t think hotels should have to provide things better than what people have at home. He’s playing to owners, chasing fees, but diluting his brand – which will limit the ability to collect fees over time.
Hilton Tries Convincing Guests That Buying $18 Drinks Is A Radical Act
Hilton’s Canopy by Hilton London City created controversy driving for authenticity, and food and beverage revenue, by branding its bar after European socialist anarchists. The socialists were outraged by using their history to sell $18 drinks to “wanky City types.”
Hilton was forced to remove the edgy socialist branding from its capitalist endeavor. Even their website description as “a gathering place for writers, radicals, entrepreneurs and artists – a breeding ground for concepts that would go on to change the world” has been removed.
Woman In Red Bikini Goes Berserk When Diamond Guest Checks In Ahead Of Her
A woman in a red bikini became enraged when a black man approached the Diamond line at the front desk of the Hilton Rio de Janeiro Copacabana on December 30th.
She can be seen on video circulating in social media yelling at hotel employees. The woman’s partner, who was reportedly drunk, insisted they were in line first and took offense at elites cutting in line.
Hilton Increases Elite Food And Beverage Credit
On July 1, 2021 Hilton replaced breakfast as an elite benefit at U.S. hotels with a daily food and beverage credit. This was temporary for 2021.
The concept is amazing (use the credit for a meal other than breakfast, use the credit for room service) but the amount was too low and didn’t cover the least expensive items in major cities. At some hotels it wouldn’t even cover a cup of coffee with tax if you tip (which is expected).