hilton

Tag Archives for hilton.

Hilton Upgrading Housekeeping, Towels, Bedside Power Outlets And Night Lights

by Gary Leff on August 8, 2023

Aug 08 2023

Hilton has communicated upcoming changes to housekeeping, bathroom towels, bedside power outlets and night lights to hotel owners in the Americas, which they say are changes that “will have the biggest impact on guest satisfaction” while at the same time “being mindful” of property owner margins.

According to an internal communication reviewed by View From The Wing, Hilton hotels must be “clean everywhere and offer a hot breakfast, a great shower experience and a few reliable and friendly touches.”

Hilton Refuses To Upgrade Elite Members At 44% Of Its Brands

by Gary Leff on July 19, 2023

Jul 19 2023

Did you know that Hilton specifically says that 44% of its brands do not have to upgrade elite members at all?

More Hotels Charging Hidden Fees, And The Big Chains Aren’t Stopping Them

by Gary Leff on July 19, 2023

Jul 19 2023

Since I wrote about “parking recapture fees” readers have been sharing other hotels that do this. One sent me a folio from the Hilton Garden Inn Orlando at SeaWorld with a $2.13 charge. Another sent me a folio from Hampton Inn Philadelphia/King Of Prussia (Valley Forge) showing a $3.87 parking recapture fee.

Hilton Employee Walks In On Guest Getting Out Of Shower With A ‘Fire Alarm’ Story

by Gary Leff on June 15, 2023

Jun 15 2023

Last month we saw a Hilton manager breaking into a guestroom and sucking a man’s toes. Now there’s a story from a Hilton guest of a front desk associate trying to get into his room as he was coming out of the shower.

San Francisco Is A Mess, And The Owner Of The City’s Largest Hotel Is Just Walking Away

by Gary Leff on June 5, 2023

Jun 05 2023

The owner of the Hilton San Francisco Union Square and Parc 55 hotels in has chosen to stop making payments on $725 million in debt and turn the keys over to their lender, J.P. Morgan Chase.

Park Hotels and Resorts says San Francisco is too much of a mess and won’t be turned around any time soon.

Hilton Announces New Hotel Brand That Doesn’t Have A Name

by Gary Leff on May 23, 2023

May 23 2023

Hilton has announced a new extended stay hotel brand that’s supposed to resemble an apartment for guests planning visits of at least 20 days. They’re announcing it even before they have a name. For now, it’s Project H3.

I’ve read the release and have no idea how their concept is different, other than a lobby that “allows sight lines from the front desk to fitness, laundry, and a simple retail market” and communal grills and fire pit.

Does Hilton’s Hotel del Coronado Have The Country’s Worst Resort Fee?

by Gary Leff on November 4, 2022

Nov 04 2022

I’ve only seen one hotel ever claim that your room rate doesn’t cover use of the bathroom mirror or TV in the room, and that this was covered by a resort fee instead. But when I flagged the stupidity, the hotel addressed it.

Maybe the second-most egregious resort fee I’ve come across belongs to Hilton’s Hotel Del Coronado

New Hilton Bonus To Goose Business Travel – Plus Double Elite Nights

by Gary Leff on October 11, 2022

Oct 11 2022

Hilton’s new promotion: is double points on all stays with checkouts by December 31 plus 2000 bonus points for checkouts on a weekday. In addition Hilton is offering double elite night credit for nights stayed October 11 – December 31, 2022. You need to register for both, award stays count, and the offers tell us something about business travel and loyalty right at this moment.

Hotels Want You To Pay More To Make Up For Their Losses Over The Past Two Years

by Gary Leff on June 13, 2022

Jun 13 2022

A reader explains why hotel guests are unreasonable, and we should be more sympathetic to hotels that are cutting services, containing costs, as they try to ‘make up’ money they lost during the pandemic. Here’s why that’s exactly backwards.

What Hilton’s CEO Doesn’t Get About The Hotel Business And Guests

by Gary Leff on June 10, 2022

Jun 10 2022

Hilton’s CEO wants guests to reuse their towels. He doesn’t think hotels should have to provide things better than what people have at home. He’s playing to owners, chasing fees, but diluting his brand – which will limit the ability to collect fees over time.