hilton

Tag Archives for hilton.

Hilton Tries Convincing Guests That Buying $18 Drinks Is A Radical Act

by Gary Leff on April 23, 2022

Apr 23 2022

Hilton’s Canopy by Hilton London City created controversy driving for authenticity, and food and beverage revenue, by branding its bar after European socialist anarchists. The socialists were outraged by using their history to sell $18 drinks to “wanky City types.”

Hilton was forced to remove the edgy socialist branding from its capitalist endeavor. Even their website description as “a gathering place for writers, radicals, entrepreneurs and artists – a breeding ground for concepts that would go on to change the world” has been removed.

Woman In Red Bikini Goes Berserk When Diamond Guest Checks In Ahead Of Her

by Gary Leff on January 7, 2022

Jan 07 2022

A woman in a red bikini became enraged when a black man approached the Diamond line at the front desk of the Hilton Rio de Janeiro Copacabana on December 30th.

She can be seen on video circulating in social media yelling at hotel employees. The woman’s partner, who was reportedly drunk, insisted they were in line first and took offense at elites cutting in line.

Hilton Increases Elite Food And Beverage Credit

by Gary Leff on December 14, 2021

Dec 14 2021

On July 1, 2021 Hilton replaced breakfast as an elite benefit at U.S. hotels with a daily food and beverage credit. This was temporary for 2021.

The concept is amazing (use the credit for a meal other than breakfast, use the credit for room service) but the amount was too low and didn’t cover the least expensive items in major cities. At some hotels it wouldn’t even cover a cup of coffee with tax if you tip (which is expected).

[Clarification – Awards Don’t Trump Status] How Upgrade Priority Works For Hilton Stays

by Gary Leff on November 9, 2021

Nov 09 2021

Hilton has introduced advance upgrades for elites. Seventy two hours prior to check-in upgrades are automatically processed, and elites receive a notification and are able to select a room from the new upgraded room category through the Hilton mobile app.

It appears we now know the priority order in which guests get upgrades.

Hilton CEO: Bring On The Money Press, Inflation Is No Big Deal To Us

by Gary Leff on October 31, 2021

Oct 31 2021

Hyperinflation is no big deal to the CEO of Hilton, who says “We can reprice our product every second of every day.”

He’s not actually expecting hyperinflation, just the Janet Yellen-Jerome Powell kind of course. And though Hilton is a global company, he’s focused on U.S. inflation. But he makes the case that investors who worry about inflation should buy Hilton stock because Hilton can easily raise prices as the value of money falls.

Hilton Introducing 72 Hour Advance Elite Upgrades And Digital Key Sharing

by Gary Leff on October 20, 2021

Oct 20 2021

Golds and Diamonds will be notified of enhanced room’ upgrades 72 hours in advance and will be able to select a room from the new upgraded room category through the chain’s mobile app.

They’re also adding key sharing to their digital room key feature, so that a guest can give their key to (for instance) someone sharing their room.

Grand Hyatt And Hilton New York Are Re-Opening. Can You Guess Why?

by Gary Leff on September 30, 2021

Sep 30 2021

The New York Hilton and Grand Hyatt New York are both re-opening, the former on October 4 and the latter November 1.

While there was a logic in providing services to travelers during the summer, preparing to do so as a hotel heads into Northeast winter – traditionally a down time for business to begin with – may seem odd. The decision to do so now has nothing to do with anticipated return of business travel. Instead, there’s a simple reason to re-open now.

Hilton Says Business Travel Is Mostly Back. No, It’s Not.

by Gary Leff on July 31, 2021

Jul 31 2021

Hilton’s CFO gave an interview promoting the strength of their hotels by claiming that business travel is already 70% back, and fully recovering now. Can he possibly believe that?

This Hilton Hotel Is Scamming Guests With Extra Fees, And It’s Fraud

by Gary Leff on July 13, 2021

Jul 13 2021

The Hilton Burlington Lake Champlain is charging guests a surcharge to pay by credit card, and appears to be calling it a tax. Hilton has a brand standard against this. Imposing this fee on the standard method of payment is drip pricing. And mislabeling it a tax is fraud. Surely American Express won’t be pleased, either, to learn a Hilton is charging their cardmembers extra to pay with a Hilton co-brand.

Hilton Believes Americans Are Slobs, Don’t Expect Clean Rooms During Stay?

by Gary Leff on July 8, 2021

Jul 08 2021

Guests have different expectations in different parts of the world. Daily housekeeping will remain in Asia, because guests there expect rooms to be clean. However based on U.S. guest expectations rooms won’t automatically be cleaned during a stay in this country. That seems odd to me, since we’ve spent the past 16 months talking about hygiene, learning to wash our hands for a full 20 seconds, and lysoling everything in sight.