hyatt

Tag Archives for hyatt.

Hyatt Introduces New Earn or Burn Points for Experiences Website

by Gary Leff on July 18, 2018

Jul 18 2018

For a company invested in being an experiential brand outside of hotel stays, trying to earn a revenue premium by ‘helping you be a better you’ through acquisitions live Miraval and Exhale Spas, Hyatt has been behind its competitors in offering experiences outside of its hotels through its loyalty program.

More options are better, and it’s worth giving these a scan. There isn’t the exceptional value, scale, or true scarcity to the bulk of these experiences. But some of them are going to be interesting, and the value per point is fair though not outsized.

Hyatt Credit Card Cardmembers Get Rebate on Award Redemptions Through September 30

by Gary Leff on July 16, 2018

Jul 16 2018

Like last year, 2016 and in 2015, Hyatt is offering co-brand credit card cardmembers a rebate on points redeemed.

How to Stop a Manspreader on a Plane and the Most Misleading Travel Terms

by Gary Leff on July 1, 2018

Jul 01 2018

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

Is Hyatt Playing With Me? Suite Upgrade at Hyatt Place

by Gary Leff on June 14, 2018

Jun 14 2018

I’ve harped quite a bit about the lack of benefits for Hyatt elites at Hyatt Place properties, especially now that the program has eliminated check-in amenities. The program doesn’t allow top tier elites to confirm suites at Hyatt Place hotels. Breakfast is for everyone, or at least for program members booking direct going forward.

Since I rarely want a late check-out at a Hyatt Place the only benefit I experience is bottled water.

Hyatt Working to Introduce Cash & Points at MGM Hotels

by Gary Leff on June 14, 2018

Jun 14 2018

When Hyatt updated its terms and conditions with changes to expiration for new suite and club lounge awards they also added a reference to cash and points awards at MGM M Life destinations.

Hyatt’s Two Problems

by Gary Leff on June 9, 2018

Jun 09 2018

The Hyatt chain is too small, and the growth in properties they’ve achieved has been in the limited-service sector which means it’s of little help to the upscale guests that their loyalty program appears to have been built for.

Dear Travel PR, Don’t Lie

by Gary Leff on June 6, 2018

Jun 06 2018

I was asked to participate in a panel for travel PR professionals later this week, along with a traditional newspaper and magazine editor, talking about best practices in pitching stories. How do you get attention and coverage? What do PR professionals do wrong, from our perspective?

And something set me off Monday morning with one pitch, so I thought I’d share it. The worst thing a brand can do is lie. But disingenuous framing can be almost as damaging.

New Members Booking Through Expedia Still Get Hyatt Place Breakfast – Globalists Will Not

by Gary Leff on June 5, 2018

Jun 05 2018

This tells me they’re thinking about their strategy against online booking sites, rather than thinking about their customers. If someone spends 55 nights or more a year (or spends over $20,000) with Hyatt they’re a valuable customer every time they walk through the door.

If a top tier elite books through Expedia because the rate was lower, or because the hotel was sold out on the Hyatt site but still available at GetARoom they’re demonstrating their loyalty. Treating them less well than a first time guest simply makes no sense.

Hyatt Is Introducing Confirmed Elite Early Check-in

by Gary Leff on June 5, 2018

Jun 05 2018

Yesterday’s news about Hyatt Place simultaneously oversold and undersold the changes being made.

What they didn’t say in the release was that early check-in at Hyatt Place hotels would be confirmed in advance for Globalists and Explorists rather than offered if available when you show up at the hotel.

Hyatt Place Ending Free Breakfast for Non-Members and Extending Early Check-in to Explorists

by Gary Leff on June 4, 2018

Jun 04 2018

Hyatt’s biggest challenge is scale. They have 10% the footprint of Marriott, which makes it hard for guests to stay loyal. Their coverage doesn’t meet all guests’ needs, and it’s often necessary to stay at a less convenient property in order to stick with Hyatt. As a result the program needs to work harder — give guests a reason to go out of their way — to be loyal Hyatt customers.

These are the major challenges faced by the chain. They’re announcing changes at Hyatt Place which largely do not address these challenges.