Tag Archives for london heathrow.
American’s Heathrow catering meltdown forced the airline into bare-minimum meals flown in from the U.S., but the pendulum may be swinging back fast in premium cabins. DO & CO is stepping in on London routes—an upgrade that could leave American’s long-haul meal service meaningfully better than what passengers were getting before the blowup.
American Airlines’ London business class is now serving wine from a box, a detail that would be unthinkable in a premium cabin when everything is running normally. It’s the latest visible symptom of the Heathrow catering breakdown that has forced this airline into bare-minimum service levels.
American Airlines abruptly stopped taking local catering at London Heathrow and began flying in minimal meals from the U.S., leaving premium cabins with a stripped-down service both directions because the galleys can’t hold two flights worth of food. The airline hasn’t explained the reason, but a photo that’s circulating showing mice nested in bread on an American Airlines 777 offers a clue for why Heathrow catering was shut off overnight.
American Airlines has a catering mess in London right now, so it’s loading two flights worth of meals in the U.S. and flying them over—then relying on that stock for the return trip. The result is bare-minimum service, with limited entrée choices and no ice cream up front, because there simply isn’t enough galley space to carry full catering both ways.
Britain’s economy has flatlined — now lawmakers want to ground airport expansion, pretending it’s about saving the planet. Heathrow’s “illegal” runway won’t change global emissions, but it might keep the U.K. stuck on the tarmac.
A viral video claims “every worker is Indian” at London Heathrow Airport—here’s why it can seem like no British staff are there, and what’s really behind it.
Award-winning Irish TV writer Graham Linehan was arrested over his tweets on Monday when his American Airlines from Phoenix landed at London Heathrow, because the British government regulates online speech – including speech that takes place outside the U.K.
It’s sad the depths to which American’s Flagship First Class product has fallen. They are eliminating the product, but the truth is going the other direction wouldn’t have been hard.
The Qantas lounge is the best business class lounge option in London Heathrow’s Terminal 3 for oneworld. The Cathay business class lounge is good! But during the hours where Qantas is doing sit down dining it’s a cut above. And it’s certainly better than the British Airways and American Airlines lounges.
The aesthetic of the space, combined with excellent restaurant-style dining (Cathay’s food > BA’s) and a calmer, more polished service make this one of the best outstation first class lounges anywhere.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
