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Marriott Hotel Claims No Elite Breakfast, ‘Corporate Exempted Them From $100 Benefits Guarantee’

by Gary Leff on July 10, 2023

Jul 10 2023

Within North America, Autograph Collection hotels are required to offer an amenity choice of restaurant breakfast (resorts) or a food and beverage credit (hotels). And Marriott has a cash guarantee that hotels will honor this.

The Muir Autograph Collection in Halifax, Nova Scotia, Canada says no elite breakfast, and that Marriott corporate has exempted them from the elite benefits guarantee. According to Marriott customer service there are no standards, “each hotel has its own policies and offerings.”

Earn 50,000 Points Sitting In Front Of Your Computer For 90 Minutes [Deal Dead]

by Gary Leff on June 25, 2023

Jun 25 2023

Timeshare presentation deals can be pretty lucrative. There may be a great rate on a stay and then credits to spend on property and even points in a loyalty program, and all you have to do is give up a bit of time on your trip to listen to a sales pitch.

I’d far prefer a good deal plus points! But I don’t want to give up time on a trip.

Marriott Isn’t Complying With Resort Fee Settlement When Displaying Award Prices

by Gary Leff on June 16, 2023

Jun 16 2023

Marriott does not appear to be compliant with its legal settlements, and since they are falsely telling guests who book redemption stays that the resort fee is included in the points price at first instance, prior to disclosing a fee, that price should be honored – guests who are paying resort fees where this disclosure is made should seek a refund.

Exclusive: Marriott Revamping How Suite Upgrades Work

by Gary Leff on June 16, 2023

Jun 16 2023

When Marriott Bonvoy members stay 50 nights or more in a year, they can select a benefit of their choice, and then again when they reach 75 nights. The most popular choice, by far, is “suite night awards.” 75% of Marriott’s most frequent guests select the ability to request priority for upgrades to suites. They can choose the nights where they want their upgrades to be ahead of other guests checking in. Beginning 5 days prior to arrival, Marriott will search available room inventory to process their upgrades. However actually using these ‘Suite Night Awards’ is a huge pain point for frequent guests. If members spread out their upgrade requests evenly across the year and across all hotels, they would probably all be confirmed! But very few people want to upgrade at a Sheraton in…

Marriott Launches New ‘Basic’ Brand, Literally Calls It ‘Mid’

by Gary Leff on June 5, 2023

Jun 05 2023

The new brand is not yet named but internal project names are often revealing, and this one is “currently being referred to as Project MidX Studios.”

They literally tell you the new chain is mid.

Marriott Guest Arrested For Booking A Room With Stolen Bonvoy Points

by Gary Leff on May 2, 2023

May 02 2023

A man booked a room with someone else’s Marriott Bonvoy points. The member received the confirmation email from Marriott, contacted the police, and that man was arrested on the spot in Naples, Florida!

Marriott Brings Back Dedicated Concierges For Top Tier Elite Members Starting Next Month

by Gary Leff on May 1, 2023

May 01 2023

Assigned personal ambassadors will be reaching out to Ambassador members in June, as in the past assigned based on their language speaking preference and home time zone. Many former Ambassadors have returned, apparently, and Marriott will accept requests now to Ambassador Services to be matched the person previously assigned.

EXCLUSIVE: Marriott Will Bundle Resort Fees Into Price Display Starting This Month

by Gary Leff on May 1, 2023

May 01 2023

Marriott is going to make a major shift this month in how it displays prices on its website, and to its English language mobile app. The first and most prominent price for a hotel that Marriott displays will be the price inclusive of resort or destination fees so when you search the Marriott website you won’t be duped into thinking a hotel is cheaper than it is, only to see disclosure of a higher price at check-out.

Marriott Makes It Easier To Gift Reward Nights To Friends And Family

by Gary Leff on April 17, 2023

Apr 17 2023

Marriott made it harder and harder to use your points. Some readers thought they just wanted to make it difficult to use your points so that you wouldn’t but that isn’t actually true. The people at Marriott worried about fraud (especially after major data breaches at the chain) gained the upper hand over anyone that cared about the loyalty of their best customers trying to use their points.

The last thing I ever want when redeeming points for my wife’s travel, though, is worrying over whether or not she’ll be able to check in!

5 Free Marriott Nights Worth Up To 250,000 Points With New Chase Credit Card

by Gary Leff on April 14, 2023

Apr 14 2023

It’s the return of 5 Marriott nights worth up to 250,000 points in total after $5,000 spend within the first three months of account opening for the Chase Marriott Bonvoy Boundless card.

That’s the best offer we’ve seen for this card, and it’s been around a couple of times. It’s much better than normal ‘elevated’ offers of 100,000 points or 3 reward nights.