Tag Archives for marriott.
With state troops in D.C. staying at the Marriott Marquis, Arne Sorenson will have a tough time making claims to wokeness. Here are 5 facts about hotel stays for the National Guard troops in D.C.
First is an offer of gift cards at a discount. Gift cards usually sell to merchants for less than face value, and you can often buy them at a discount on the secondary market, but when you can buy them directly from a brand you have less to worry about in terms of fraud or technical glitches.
Second Marriott is offering points with the biggest bonus we’ve seen – you are prepaying for stays, effectively, at a discount here as well. And while gift cards can’t be used at Marriott’s homesharing service they’re offering a discount on those bookings as well, for two days only.
Marriott emphasized that they have 3300 hotels active with mobile room keys and more being added. This means not having to check in at the front desk with an employee, or having the employee handle your room key. Instead you check in with your phone, and use your phone as a room key.
That’s great, and Marriott is proud of how widespread this feature is (though not yet at half of their hotels). What they didn’t tell you, it turns out, is that they’ve actually pushed back the roll out of this technology at hotels which don’t currently offer it in order to save money.
For hotels to attract guests they’re going to need to be responsive to these customer demands. They need to give guests confidence to stay, and hotels will compete to offer a product that appeals to these sensibilities.
Marriott has now outlined their plans for increased health and safety for both employees and guests. But even more change will be coming to the industry.
While hotel chains have been good about allowing cancellations of non-refundable, non-changeable consumer bookings, this flexibility has not been extended to events in most cases. Most hotels seem to be asking event hosts to reschedule for a future date, not cancel, and are reluctant to return deposits.
Some hotels are asking event organizers to cough up cash for events that aren’t happening.
It shouldn’t be surprising that even as Marriott CEO Arne Sorenson announced that he would stop taking his salary through the end of the year, in light of the hotel giant furloughing tens of thousands of workers and the majority of corporate staff amidst the cratering of their business during the coronavirus crisis, he’s actually being given a raise. It must be all of those resort fees they pocketed, which Sorenson said are good for us.
A reader who has lifetime Marriott Gold lost his Platinum status in 2020. He asked Marriott for Platinum status, and the simply gave it to him. Now current Platinums are having that status extended for all of 2021.
Marriott is extending current elite status through February 2022. And while they had already paused expiration of points through August they have extended that out to February 2021.
Marriott has updated its coronavirus policy, granting flexibility on cancellations through June 30th as well, though with no new information on what to expect from the Bonvoy program.
There’s a bunch of fine print to this. They’re warning that refunds may take 90 days; Design Hotels and Homes & Villas by Marriott are excluded; and this doesn’t apply to group boookings.
After disclosing one of the biggest data breaches in history at the end of 2018, Marriott is sharing another data breach – as if just to show that bad publicity, degraded customer trust, and massive fines alone can’t put Marriott and Bonvoy on the straight and narrow
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
