Tag Archives for southwest airlines.
Southwest has given up its advantages over competitors, its unique selling proposition. They’re becoming much more like less financially successful peers like American and JetBlue. But they’re worse.
Southwest Airlines held its second quarter earnings call on Thursday. And with the airline completely upending its business model, the quarter is a good opportunity to check in with how things are going.
Brazilian Jiu Jitsu black belt Aaron “Tex” Johnson was kicked off a Southwest Airlines flight after getting into a confrontation with another passenger and with crew.
The flight attendants union – which represents about 20,000 flight attendants and has long embodied the premise that a customer-facing work group could be unionized and still provide exemplary service – appears to be in the midst of an internal scandal.
A Southwest Airlines passenger flying from Baltimore to Denver on Wednesday reportedly pulled out a “steel box [with] lots of bottles inside.” While the passenger seated across from him at first thought that it was medicine, the man “proceed[ed] to use his Dunkin’ Donuts loyalty card to start cutting up lines of cocaine.”
If two people sit together on a plane and hit it off, and they wind up together in the end, then it’s an adorable story – like the couple who met on a Southwest Airlines flight, had the pastor from their row officiate at their wedding, and made it all airline-themed.
Usually, though, it’s just a little bit creepy. But women, knowing men are on the hunt for a more attractive seatmate, are using this knowledge to their advantage.
Southwest Airlines is surveying a new elite program and gutting the Companion Pass. That’s one of only two things left that the airline has going for it.
In recent summers, Southwest Airlines has had to deal with soda cans exploding during flight service. That’s led to a significant number of flight attendant injuries. Fortunately, they think they have a solution.
It looks like Southwest Airlines is going to start flying to Iceland.
Southwest CEO Bob Jordan said he wants to fly transatlantic from Nashville, too. And he’s talking up sprucing up the experience and offering a lounge, too.
One of the most frustrating things for airline passengers is being forced to give up their carry-on bag at the gate. You’re supposed to be allowed a carry-on and a personal item when you fly on most airlines in the U.S. However, overhead bins fill up, and passengers getting on the plane last are often forced to ‘gate check’ their bags because the plane runs out of room.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
