Tag Archives for southwest airlines.
The passenger is in a wheelchair and preboarding. She is being taken onboard by a contractor. The agent scans her boarding pass, he begins to push her onto the jetbridge, and then the agent calls them back. The woman apparently called the agent a “jackass” after he scanned her boarding pass. This was the tipping point that led him to remove her from the flight.
A Southwest Airlines passenger’s 7-month-old kitten had a potty accident after getting scared during a rough landing. She cleaned up the mess, but the crew on the continuing flight segment closed the lavatory due to the smell, confronted her, and removed them from their next flight on the same aircraft.
On one Southwest Airlines Tampa flight, 30 passengers boarded early and got better seats for free because they said they needed wheelchair assistance. Then they walked off the plane and all the way out the terminal themselves on arrival. They didn’t all need a wheelchair, but cracked a code.
The Southwest Airlines pilot union is reeling from an internal investigation of its recently-elected President for what’s being characterized by some as ‘sexual misconduct’, after it was reportedly revealed that he had a romantic relationship with a union staff member in violation of a “no fraternization” policy.
I experienced the most interesting gate agent strategy I’ve ever seen – a passenger threat that helps align incentives with passengers to get the plane out on this, but that seems like the last thing the airline would want to be telling its customers: if you don’t do what I say, we’re going to lose your bags.
Southwest Airlines will begin assigned seating for bookings made in the second half of next year, for flights operated in the first half of 2026.
They’ve announced what this means for their A-List and A-List Preferred elite members, and how this will affect Companion Pass.
Southwest Airlines is turning Orlando into a mini-connecting hub for short haul intra-Florida routes, adding flights to Miami, Fort Myers, West Palm Beach and Sarasota to their existing Fort Lauderdale route.
At the beginning of the year, Trump-aligned American First Legal complained to the Department of Labor that American Airlines, Southwest Airlines, and United Airlines were using employment quotes that are illegal as government contractors.
As a result of these complaints, Southwest Airlines now says that they will not discriminate in hiring and promotion.
A Southwest Airlines passenger tried to board their flight with a travel pillow. The gate agent had a problem with this – because they already had a carry-on and a personal item, and this was a third “bag.” From the photo though they eventually prevailed. Usually they’re right, personal items aren’t always counted as personal items! But there’s ambiguity.
Southwest Airlines will require cabins to be prepared for landing earlier in order to protect cabin crew from injuries at the end of each flight. Starting December 4, flight attendants will have to be seated earlier – so they’ll require passengers to prepare for landing when a flight descends to 18,000 feet instead of waiting until 10,000 feet.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
