travelocity

Tag Archives for travelocity.

Passengers Show Up at Airports, Find Their Airline Doesn’t Exist. What Do Online Booking Sites Owe?

via air plane
Jun 16 2019

Online travel agency websites complain that Google is delivering travel results directly to customers instead of sending people to their websites where they can collect a toll (commission) on the transaction. And they want the government to step in and force Google to deliver customers to them.

I say that online travel agency websites should be better, should add value to customers, so that customers will want and prefer the service that they’re providing.

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A story of tenacity, and props to Chris Elliott

alitalia
Feb 11 2005

About ten days ago, Travelocity displayed a business class fare from several European cities to Shanghai for US$671 on Alitalia. It was an “I” fare, or so the fare rules suggested — special promotional business class fare. Turns out that for the same exact price there was an “L” fare, the least expensive coach fare available. The price was intended for the coach fare, but it displayed with business class fare rules by mistake. When the fare was purchased, it never said there was a lack of availability in I class or that it was being booked in something other than business. But the tickets were sold in L class, and Alitalia had record of a coach purchase. Travelocity was initially unhelpful. Now, this wasn’t a $0 fare. And it wasn’t a $20 fare, like…

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