united airlines

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How United’s CEO Scott Kirby Shocked The Industry By Reinventing Himself—And The Airline

by Gary Leff on October 19, 2024

Oct 19 2024

I’m genuinely struck by the shift in United Airlines CEO Scoott Kirby since taking the reins at that airline. He was President of US Airways and American Airlines under Doug Parker, and known as a straight spreadsheet guy. At US Airways he wouldn’t even add inflight wifi until he could actually see customers booking away from the airline because they didn’t have it.

United is still careful with cost, and their new premium image often outstrips the reality of the product and experience, but they make investments in customer experience others aren’t making and take risks for payoffs that will be harder to quantify. And it’s working out for the airline.

United Airlines 737 MAX Lavatory Flood Ruins Passenger’s $1,200 Laptop – 5,000 Mile Compensation Leaves Traveler Furious

by Gary Leff on October 10, 2024

Oct 10 2024

Wednesday afternoon’s United Airlines flight 557 from Charleston to Denver left about half an hour late. During the flight, a lavatory toilet started spewing water, according to a passenger on board. It came from one of the lavatories by the rear galley of the Boeing 737 MAX 8.

United Airlines Bets Big on Mongolia, Greenland, and More – Will These Risky Routes Survive?

by Gary Leff on October 10, 2024

Oct 10 2024

Not all of these are going to work! So surely they won’t all last. Maybe they’re trying too hard, taking too many chances with a large incoming fleet of planes. But they’re certainly playing an exciting game at United. It’s not small ball. In total United will serve more than 40 destinations across the Atlantic and 147 total international destinations.

United Flight Attendants Demand Bigger Raises Than American’s Record Deal—Here’s The Exact Pay They’re Fighting For

by Gary Leff on October 3, 2024

Oct 03 2024

They are asking for 3% – 4% more than what American Airlines flight attendants just won. The bigger percentage increases are for more senior crew, who already earn more. And they are asking for bigger future raises, too.

First Class Erupts In Laughter As Racist United Passenger Gets Ejected From Flight — To The Theme From ‘Curb Your Enthusiasm’

by Gary Leff on October 2, 2024

Oct 02 2024

A woman was reportedly removed from a United Airlines flight after making racist remarks – and trying to open the emergency exit door. As she was ushered off the aircraft, the first class cabin burst into laughter.

Her final moments as a passenger were captured on video.

United Airlines About To Reveal New Routes: Leak Hints At New Bangkok Flight

by Gary Leff on September 29, 2024

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Sep 29 2024

United Airlines is holding an event in October where they’ll reveal new routes they’re launching. Aviation watchdog JonNYC says that United will be adding a “different, high volume” destination in Southeast Asia.

United Pilot Saves The Day After Emergency Landing, Surprises Stranded Passengers With 30 Pizzas Delivered To The Terminal

by Gary Leff on September 27, 2024

Sep 27 2024

The pilot of a San Francisco to Houston United Airlines flight ordered pizza for everyone on board after the plane diverted to New Mexico for a medical emergency, leaving passengers with a long delay on the ground.

Did United Airlines Just Drop A Hint That It Will Start Flying To Kuala Lumpur?

by Gary Leff on September 25, 2024

Sep 25 2024

The final print issue of United’s inflight magazine Hemispheres contains an easter egg on the cover.

United Warns London Passengers: Nobody Boards Until 13 Business Class Passengers Agree To Endure Coach

by Gary Leff on September 24, 2024

Sep 24 2024

Airlines overbook coach, but rarely overbook business and first class. The airline may sell more tickets than seats, but it’s the passengers in back who usually risk being kicked off the flight. And this actually makes sense.

United Airlines Threatens Passengers: Give Up Business Class Seats To Flight Attendants Or Entire Flight Gets Kicked Off

by Gary Leff on September 23, 2024

Sep 23 2024

United Airlines reportedly threatened to force everyone on their flight 923 from Los Angeles to London to get off the aircraft on Sunday, unless three business class passengers gave up their seats and moved to extra legroom coach in order to make room for flight attendants. A passenger says that this “came across as a threat, both in their wording and tone.”