Tag Archives for united airlines.
United is clearly the global carrier among U.S. airlines, and among airlines with the widest reaches in the world, willing to take big swings even to destinations where they lack partners or connecting traffic and that haven’t demonstrated passenger demand yet.
As one passenger onboard the aircraft put it, “Thinking something burst.” Since it was near a lavatory they’re lucky because the thing that burst could have been worse! The passenger nearest the flood appears remarkably unbothered.
Saturday’s United Airlines flight 198 to Shanghai was forced divert because a pilot forgot to bring his passport on the trip. Passengers received $15 meal vouchers when they landed in San Francisco.
A Jewish passenger on board United Airlines flight 1601 from Tulum to Houston is suing United Airlines after being yanked out of the lavatory, pantless, and turned over to Homeland Security on arrival.
Fascinating internal slides from United Airlines outline how their premium business is doing. They are excited about how their seat fees, premium economy, and business class are doing – especially notable is performance to what’s generally seen as the most premium market, London Heathrow – and how demand has shifted from traditional business travelers to premium leisure.
Flight attendants for United Airlines are allowed to drink while on duty in certain circumstances. So are flight attendants for Air Canada.
Dear American Airlines. One simple change to your service would signal a break from the past and a bright premium future. Change the coffee, and I have a specific suggestion for how you do this.
Some customers choose on schedule and price. They may not value the difference in product across airlines, or may not be aware of them. To Kirby, those are basic economy customers – show them the lowest price and give them the least. (This may be a mistake, I will explain below.) Others choose on product elements. Those are the customers to fight for.
A passenger walked up to a gate agent at Washington Dulles airport United Airlines gate D12 – apparently planning to board while the previous flight was deplaning – saying things like “who wants it first?” and then punched the agent hard enough to knock him down.
At an investor conference this week, United Airlines CEO Scott Kirby was asked whether United might buy another airline? “JetBlue is the obvious candidate” and don’t ask me, go ask JetBlue!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
