Tag Archives for united airlines.
A passenger on a January 15th United Airlines flight from New York LaGuardia to Chicago O’Hare took to social media to decry a flight attendant “dressed as part of a terrorist group.” The attire is not that of a terrorist group as such, and the passenger is being called out as racist.
During meal service, the aircraft experienced three rapid drops in altitude, each descending by approximately 150 to 175 feet.
Turbulence during the drops resulted in unsecured items such as meal trays and personal belongings being dislodged. Passengers can be seen in video from inside the aircraft gripping their seats in fear as debris scattered across the floor, with some overhead bins visibly damaged.
The image shows what appears to be a passenger’s hand from the row in front of them. The hand is reaching back through the space between the window and the seat, resting or clawing at the leg of the person seated behind them.
American could lose its Gol partnership too – or be forced to put in a lot more additional money. The Brazilian airline is in bankruptcy, and looking for new financing. United Airlines may swoop in.
United’s Scott Kirby has been predicting the demise of low cost competitors for years. So far he hasn’t been wrong. On Wednesday morning’s earnings call, he placed the blame for this on the airports and the federal government as he explained why his airline would outcompete them in the major cities where they have their biggest operations.
Big airlines have special programs for high revenue customers far beyond top elite status of their mileage programs. At Delta there’s the 360 program. At American it’s Concierge Key. At United Airlines it is Global Services. The criteria for obtaining this type of status is generally unpublished, however there are workarounds.
United Airlines has reached a settlement in a federal discrimination lawsuit filed by the EEOC that alleged one of its managers directed racial slurs and threats at a Mongolian American employee working in Denver catering.
One 91 year old reader – who is still a working actor – shared a story about United that shows initiative, customer service, and just what United employees can and sometimes will do to take care of a customer.
United Airlines is adding free Starlink wifi to its planes over the coming years. They’ve updated the install timeline. Based on experience with Hawaiian Airlines and JSX, it should be faster – and with far less latency – than competitors’ wifi.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
