Tag Archives for united.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A United Airlines pilot has been charged with indecent exposure for standing naked in front of his window at the Denver airport Westin during his run for President of the airline’s pilots union.
He admits he stood naked in front of his window but denies he did so waving at TSA and doing other stuff.
We hope not to be burdens on our children. Many people would choose not to let themselves reach the point where they don’t know who they are and can’t function independently. But we try to extend lives, and the burdens on families and on society for costs, are significant.
So we wind up with people sent to the airport, where the best we can hope for is a compassionate United Airlines employee to see that they’re taken care of.
When American Airlines rolled out their ‘Concept D’ business class seat with the Boeing 787-8 and on some Boeing 777-200s there were several problems.
One is that the dividers between the center seats would break. Instead of fixing them American simply locked them in place in the ‘up’ position — and then ordered their new business seats without dividers at all.
A JetBlue gate agent had people book the cheapest flight available — usually Long Beach to Las Vegas — and then rebooked those passengers for more expensive international travel.
She did this 505 times for more than 100 people between July 1, 2016 and Sept. 27, 2017, treating the customers as though they had missed flights “or experienced a death in the family.” The agent was arrested on Thursday and charged with wire fraud in federal court.
American Airlines has shared with employees that there are two key drivers of premium customer satisfaction: serving a predeparture beverage and addressing a passenger by name.
American’s Executive Vice President of People, Communications, and Public Affairs flew United in first class. And she wrote a trip report on twitter…
I first wrote about Tom Stuker in 2009, and then again in 2011 when he crossed 10 million miles flown on United.
In 2009 he was flying 700,000 miles per year. By 2016 he had doubled that pace. And he’s only sped up.
Starting February 1 business class entrees will be plated in advance in order to reduce flight attendant workload and allow them to reduce flight attendant staffing in the cabin by one position.
Where any of their competitors fly with fewer flight attendants, United will too. The goal, apparently, is to offer the lowest levels of service among peers American and Delta. And that’s not just limited to business class, Boeing 757 international routes lose a flight attendant in coach too.
In the least surprising move in the history of earth United announced that the are going to require a same day boarding pass for travel on United, another Star Alliance airline, or “a contracted partner” in order to access their clubs.
United no longer needed to treat its customers better, since competitors won’t. As with Delta and American, United’s lounge access is really sold on a subscription basis rather than being a ‘club membership’.
The President of United Airlines thinks airfares should be twice as expensive as they are today. United’s CEO Oscar Munoz takes things a step further: paying United Airlines more is good for you.
His argument is that more money for the airline means more money to invest in the product. You as the customer benefit even if you “don’t always understand.” He has things exactly backwards.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
