Tag Archives for united.
Southwest, Delta and United telephone customer service has been compared to ringing up the IRS.
During irregular operations, bad weather events, calling an airline is much worse than usual – because everyone else is calling too. I’m used to hearing that “we’re experiencing unusually high call volumes” all the time as an excuse for not investing in customer service. It’s actually true during storms or other outages.
I’m a big fan of creative and even guerrilla marketing efforts, especially when it’s travel companies getting attention by giving away value to their customers.
Last year Barclays and Mastercard promoted the American Airlines card with in-airport cooking and golf demonstrations with giveaways for cardmembers. United is doing something bigger.
Earlier today I wrote about flight attendants expressing concern over transporting kids who were being separated from their families as they’re split up under immigration laws. Both American Airlines and United have expressed solidarity with their crew, which isn’t surprising.
The Department of Homeland Security has come out swinging against both airlines.
When Oscar Munoz took over from disgraced United Airlines CEO Jeff Smisek the airline rolled out modest customer experience improvements as part of an overall attempt to change the narrative of the airline: Illy coffee and stroopwafels as complimentary snacks in coach.
Zach Honig is former editor now editor at large for The Points Guy. I’ve had the good fortune to know Zach, he’s a good egg though perhaps a bit of a United partisan.
United introduced the old fashioned as a cocktail on its premium transcon flights this spring. Zach was naturally excited to order one while flying San Francisco – Newark on United’s Saturday 2:50 p.m. departure flight UA2044. He was refused…
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
In the days following the David Dao passenger beating incident onboard a United Express plane, the airline’s CEO was chided for bicycle riding in front of his $6 million Florida mansion. Now that mansion has him in trouble in a different way.
United has been slow to retrofit its fleet with new Polaris business class seats. Only 11 planes have been retrofit with these seats since the program was announced two years ago.
So far United says only 3 Boeing 777-200 planes have the new seats. This is the aircraft that’s getting international premium economy first, and that product will become available this month.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United charges up to $75 for awards booked within 21 days of departure. However the ‘book farther out then change’ trick with United has persisted for a long time. I’ve written about it or linked to others writing about it many times.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
