TSA Intentionally Makes Screening Times Longer at Phoenix Airport

The TSA security director at the Phoenix airport has been placed on leave amid allegations that he intentionally slowed down screening to increase wait times in order to justify expanding his staff.

    A Valley newspaper reported Wednesday that federal authorities responsible for security at Phoenix’s Sky Harbor International Airport intentionally lengthened wait times at passenger checkpoints at a time when they were asking Homeland Security administrators in Washington to provide more screeners.
    The e-mails written by Fred Carter, screening chief at Sky Harbor, to Florian alerted staffers to the wait-time move on April 5. One of Carter’s emails stated that shifting staff away from checkpoints would allow passenger lanes to be shut down so wait times could be lengthened.

Clearly unacceptable and a failure of leadership. Poor security, hiring of criminals, and violations of civil rights haven’t been enough to turn the country against this new federal bureaucracy. Perhaps intentional customer disservice could finally bring a call for accountability? Maybe it’s time to bring back the campaign to Impeach Norm Mineta?

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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