Joel Widzer (whose book I reviewed over the summer) doesn’t like the changes to the Delta Skymiles program that I reported on last week. He sees Delta as [c]aving to the protests of its stingiest customers and believes that the changes will “accelerat[e] Delta’s path toward bankruptcy.” I usually start by giving an airline, or any company, the benefit of the doubt – concluding that they know a lot more about their business than I do as a simple armchair observer. Certainly they have more data at their disposal and knowledge of their specific circumstances. It’s hard to do that in the case of a company on the verge of bankruptcy with losses in the 10 figures. But I could have made that same negative assumption about Delta before the announced changes so the simple…
