Delta Air Lines Once Offered Hot Towels And Multi-Course Meals In Economy — Now Passengers Are Roasting This Sad Sandwich [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Sorry, gotta pay for Ed’s $100,000,000 incentive package, so… let them eat Wonder Bread!

  2. DL has a power house at ATL and that has gave the airline an edge. But now DL is into AA 2020 mode.

  3. Seriouly, amenity kits are mostly useless, especially from US airlines.

    Unless they are truly premium kits like Emirates or Thai F, who cares.

    Just have an a la carte system like SQ , pick what you want.

  4. US airlines are all in a ra e to the bottom.

    Instead of merging with each other, they should look at a partnership with Greyhound. The service levels are now the same between air and bus.

  5. That is a traditional southern sandwich. White bread tomato salt and sometimes mayo meant to be enjoyed standing up over the kitchen sink!

  6. The demise of Delta continues. They are on an ILS approach to the bottom of the Grand Canyon

  7. If you go to any of those 18 countries, you’re just dumb and deserve whatever happens to you.

  8. @Brian L. — These days, yes, but didn’t always used to be that way for some of those. Grateful to have made it to Bagan in Myanmar while Aung San Suu Kyi led their partial democracy. It’s a shame that the military junta retook power and plunged that country and its people back into darkness…

  9. Much like with hotels, experienced travelers bring their own amenities.

  10. @Denver Refugee — So… poor man’s lie-flat? You buyin’ 3-4 economy seats to create your own?

  11. RE: Spirit pilot honored by Southwest – perhaps Southwest would still be a great airline if it was run by the line employees instead of the suits in upper management.

  12. I wonder if the amenity kit cutbacks means brands are less willing to subsidize them as ads for UA’s “premium” customers.

    I like the kits as a collectors’ item (I personally use a limited run Etihad F kit for my travel toiletries). I don’t think they have too much value for every passenger. However, I see this as a step on the road to their elimination, which I do not like. Sometimes, I really need that tiny moisturizer tube! It’s fine if they only offer them, but their disappearance would be a real devaluation of J, IMHO.

  13. I stopped taking amenity kits a long time ago when I realized that no matter how nice they are, they are completely useless – maybe with one or two notable exceptions – and do nothing but add clutter to my home. I guess people dig them, but they add almost no value for me . . . in the same category as crappy food on short haul flights that I never take or eat that many people seem to really care about.

  14. Have to agree with Alan that SQ’s offering a la carte amenity items makes the most sense on most of the carriers. I end up scavenging the kit and donating the rest–usually most of the kit–to shelters.

  15. every dime spent on kits is a waste

    spend every dime on food quality/quantity in the back and domestic 500-1250 miles

    WHERE THE F IS TIM DUNN?????

    TIM!!!!!!!!!!!!!!!!!

    we need your magat rationale that transmogrifies cucumber and tomato on dry wonder bread in to PREEEEEMMMMMMMMMMMMMMMIIIIIIIIIIIIIIIIIIIIIIIIIIIUUUUUUUUUUUUUUUUMMMMMMMMMMMMMMMMMMMMMMMMM

    show your face you coward

    just own it and we’ll reset your street cred counter

    come on timmy!

  16. @Les — The only issue with SQ’s a la carte system is that you have to know to ask; they really do not promote it much. And, unlike other premium carriers, they don’t do pajamas in J. Qatar, EK do.

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