Monthly Archives for February 2019.
In December I wrote about a woman suing Hilton claiming a hotel employee videotaped her in the shower and used the photos to blackmail her.
Now there’s any case being reported at a resort in Cape Code.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last week I covered attempts by new Air France KLM CEO Ben Smith to unify the two carriers and end KLM’s independence.
However KLM has been making money. Air France has not been. And the voting rights over KLM are not even majority held by Air France KLM…
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
At Marriott and Hyatt the payment a hotel gets for your award night is not linked to the number of points you pay.
Most hotels actually want your award business. If you’re taking up a room that would otherwise go empty, it’s pure marginal revenue. And if you’re taking up a room on a night they’re full they get a large payment – generally equal to their average rate for the year, though not as high as the highest rate they might charge on that night. One hotel is even warning members about the impending award chart price increase for the property.
United Airlines CEO Oscar Munoz took the stage at Gotham Hall in New York nearly 3 years ago. He was new on the job and looking to make a splash advancing the narrative that his airline was turning itself around, righting the ship.
It always seemed clear that United wouldn’t sustain their new inflight offering. Although in some ways I expected that there would be more progress actually rolling out the seats before it was cut back so far.
Businesses have credit profiles, and most small business owners don’t check theirs. Capital One just launched a new service — whether you’re a CapitalOne cardmember or not — called Business CreditWise. It provides access to a company’s credit report with data from LexisNexis Risk Solutions.
The new tool lets business owners access credit details, “correct mistakes and understand what is impacting their overall credit report, free of charge.”
ilton’s CEO suggests that Marriott’s troubles have been Hilton’s gain.
Hilton CEO Christopher Nassetta said on the company’s earnings call on Wednesday that the Honors program added 14 million new members last year, a 20% increase to a total of 85 million. He attributes that to guests shifting from Marriott. But that’s not at all suggestive of what he thinks it is.
Here’s video from Delta flight DL5763 from Orange County to Seattle, an Embraer ERJ 175 operated by Compass Airlines.
The aircraft, with 59 passengers and 4 crew on board, made an emergency landing in Reno after five of the passengers on board were injured due to severe turbulence.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
