Monthly Archives for October 2021.
An inconsistent product may be dictated by market conditions with a connecting product – but airlines still need to take efforts to treat the customer seamlessly. The last thing you want to do is nickel and dime your most premium customers, simply because they connect onto a flight that operates with different service standards.
American Airlines promised employees they wouldn’t mandate vaccines. President Biden intervened, and now anyone who doesn’t get vaccinated by November 24 is being told they’ll be fired.
A group of American Airlines employees protested outside of company headquarters on Thursday. Some of the 4000 unvaccinated pilots are saying they’ll leave rather than get a jab. Where will they go?
The Hyatt program is smaller than many of Chase’s co-brand partners, but it hits above its weight because it’s a good program and members know it. A small business card is going to be a small slice of the smaller program pie. But Chase has been willing to do smaller portfolios – we’ll be seeing the Air Canada U.S. credit card soon, they are introducing an Instacart card.
By narrowcasting it’s possible to really target what a small group of consumers want, delivering things that group values without spending to build a card that delivers well for everyone. In other words it should be possible to deliver greater subjective value at lower cost. That was my frame as I walked into an event Chase and Hyatt hosted to announce the card.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I’ve never once said what I really want for dinner is what they’re serving at the airport. That’s because the constraints of selling food in the airport – bringing everything through security, usually cooking with electricity, lacking storage space, high rents and a need to serve the median consumer taste quickly – means that airport restaurants are bad. And you pay through the nose for the privilege.
Still, at Philadelphia airport they think you might want curbside pickup of your dinner from the airport, and they’re now set up to do just that.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Dear American Airlines, I realize that you’re based in Dallas, and top management moved there from Tempe, Arizona. So it’s understandable that you might be confused. So I wanted to share with you in unequivocal terms: this is not what a bagel is.
The airline is surveying customers on what they’re going to need to offer in domestic first class based on customer expectations.
Capital One keeps doubling down on adding value to travel, and they did so in April introducing… 1:1 transfers to some airlines so you really could earn 2 airline miles per dollar on all of your spend.
It was a limited set of airlines initially. That’s changing. They’ve added several airlines to the 1:1 transfer tier, making the earn power of Capital One Venture as well as Spark Miles even better.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
