Monthly Archives for February 2024.
A passenger inside an American Airlines plane filmed a baggage handler tossing luggage on the ground. Another member of the crew wasn’t having it. He goes over and starts to lecture her. And while we can’t hear what’s said, he’s clearly letting her know that this is not how to treat customer bags. You can see him pointing out bags strewn about.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Thai Airways is suing a passenger who complained about them online. The customer questioned the airline’s decision to divert a Bangkok – Melbourne flight to Sydney, leading to a four hour delay. Since the airline says that the crew “followed international safety and security standards” they believe they need to protect their “reputation and that of its personnel.”
Baltimore Ravens tight end Mark Andrews advised a doctor and saved a passenger’s life on board a Southwest Airlines flight from Baltimore to Phoenix today. The situation onboard the aircraft had become tense after a woman suddenly became critically ill, with an extremely low blood pressure and a lack of strong pulse, necessitating the immediate use of oxygen. A doctor and nurse on board volunteered to help stabilize the woman’s condition, but her heart rate remained unstable. Andrews stepped in. He suggested that the woman’s symptoms might be due to her blood sugar levels and offered his personal diabetic testing kit as a potential solution. He was diagnosed with Type 1 diabetes at age 9. He guided the medical professionals on how to use the testing kit effectively. The woman’s heart rate eventually stabilized. The…
The Alaska Airlines incident occurred after market close on Friday. By the time markets opened on Monday, the value of Boeing stock had fallen by $12 billion. As Matt Levine observes, the cost to shareholders was far greater than to passengers on the Alaska flight.
British Airways announced on social media on Thursday that Laurent-Perrier Grand Siecle champagne will no longer be available in its first class cabins or in its first class Concorde Room lounge at London Heathrow airport. “LPGS” is perhaps the most premium element of the otherwise surprisingly pedestrian British Airways first class experience.
There’s one hotel cost cut that genuinely took me by surprise, that goes beyond anything I’ve seen in a hotel previously. And I’ve seen a lot.
I broke the news yesterday that American Airlines would announce Dallas – Brisbane service. They are out with this and other new and restored routes this morning.
Uber’s introduction of tipping, initially perceived as beneficial, actually leads to reduced driver wages and deteriorating service quality.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
