United Airlines will require cabins to be prepared for landing earlier in order to protect cabin crew from injuries. Starting December 1, flight attendants will have to be belted at their jumpseats, prepared for landing, at around 10,000 feet when the double chime sounds.
An internal memo shared shared by Live And Let’s Fly explains the move,
This new standard operating procedure (SOP) was developed by the collaborative hard work of multiple departments, including Inflight, Flight Operations, AFA, ALPA, Corporate Safety and was approved by the highest levels of United leadership. United conducted Line Operations Safety Assessments (LOSA) with the help of AFA and ALPA. This included pilots observing turbulence SOPs in the flight deck and flight attendants in the forward and aft cabins. These observation narratives and other data were analyzed to help create our new SOP.
At lower flight altitudes, the pilots are conducting approach maneuvers and aircraft sensor data has shown an elevated risk for turbulence. Flight attendants have sustained significant injuries in the final approach phase of flight, and data indicates a higher risk when they are not buckled in at this point. Simply put, it’s not safe to be up. The goal of this new procedure is to reduce flight attendant low altitude injuries.
This change requires final passthroughs of the cabin earlier. The final “please prepare for landing announcement” will come prior to United aircraft descending to 10,000 feet so that crew can finish their duties and be seated by the time the plane hits 10,000. For customers this means,
- cabin service will end earlier
- beverages will be collected earlier
- seats will have to be placed in their upright and locked position earlier
- carry on bags and personal items will have to be stowed earlier
For awhile I used a convertible notebook instead of my more traditional ultraportable laptop. I don’t care about using a tablet most of the time. The only reason I liked my Lenovo Yoga was so that I could move into tablet mode during takeoff and landing when you’re supposed to have laptops stowed.
I frequently want to eke out every last minute of productivity from my flights. Even though the size was probably larger than it should have been to continue use, when converted into a tablet that’s the mental bucket crewmembers always put it in and none ever asked me to put it away.
I’ve been back to a Lenovo Thinkpad X1 Carbon, and while noting that not all crew enforce laptops away, I always put it away when asked to do so and then just switch to my phone. I don’t like the idea of putting the laptop away earlier than necessary. Here it won’t be for landing as much as ‘earlier so that flight attendants see it’s away before they themselves sit down’. Notably, other carriers do not see a similar safety issue.
I especially don’t like the idea of putting my laptop away earlier on a United flight, because those are my least productive flights. Internet on United is generally worse than on Delta, JetBlue, American, Alaska – and even Southwest.
Wonder how many United Elites will claim a status match with American or Delta and switch to them over this.
I expect the new SOP to require flight attendants to immediately stand up and begin service once the aircraft reaches 10,000 feet on the departure climb.
The surly United FAs like and encourage this because it’s less time working for them. If they had their way we’d have our seat backs up and tray tables stowed the entire flight. Creative way to spin them doing less work.
Crew injuries are a hot topic right now. I won’t be surprised at all if the other airline follow.
Thanks for the heads up
Will the FAs go back to doing a proper Polaris and transcon meal service
I don’t like I don’t like. Oh well fly another airline.
What a joke. Looking for any excuse they can to save $ on catering and allow more lazy FA’s to sit around in the galley staring at their phones.
My kids tell me laptops are so boomer and not cool at all. Evidently, everything you think you need a laptop for you can do on your phone. Some even tell me you don’t need a phone either, all you really need is a smart watch.
Who cares. Only sad OPM flyers have to work on their laptops in the air.
Lazy in flight waitresses being lazy again.
In order to protect FAs from actual work, more like.
I have found that convertible laptops from both Dell and HP don’t usually flag US airline flight attendants when in the laptop mode for takeoff and landing although many foreign carriers don’t even allow a Microsoft Surface which is even lighter and smaller. The Surface is small enough that there is zero risk of it being damaged if someone in front reclines w/o warning.
As for using a laptop vs. a phone or smart watch, some of us don’t really like to read off of tiny screens – such as for Kindle – or watch video content on tiny screens. Part of the reason why younger generations only communicate in short phrases rather than real sentences is because of the devices which they use.
on a related note, I have noted that Southwest FAs are getting up sooner and working more throughout the flight after many of them found excuses not to serve for the past 2 years. US airlines are being more aggressive w/ the seatbelt sign but some airlines are also telling flight attendants not to simply sit on their duff even if the flight is reduced to just a water service.
In the year 2028, we will prefer this than the airlines’ new policy of charging passengers to take out computers from their bags during the flight. Basic economy won’t allow it but paid first class will.
An enhancement.
This is another way to trim back service in the name of safety. It’s a bunch of BS, no different then the service cutbacks made by hotels post COVID. The level of service on domestic carriers compared to international counterparts just keep getting worse.
Calls on ActivisionBlizzard stock. Candy Crush revenue is going up.
Meh, wait until they make their final cabin swing and buckle in. Take out laptop to work. Not like they are going to out in the effort to houst themselves up to check.
Besides, they are on their own phones.
Any kids that say laptops are passe has never had to carry a major photo editing software. Good luck loading that on your Apple watch. LMAO
As it is now, there’s always some moron who stows his laptop when asked then as soon as the FA’s are seated and belted in, out it comes again! I’ve observed some still working until we cross the threshold. The same with seat recline. Up it goes at the walkthru, then reclined it goes 30 seconds later. While this policy sounds fine on paper, reality is that scofflaws will not follow it anyway!
Anyone that needs to use a laptop for the extra 5 minutes probably needs to revisit their life choices. this is very good for FA safety.
Nobody will listen and it won’t matter – flew into IAH last week, pilot warned of turbulent approach and told FAs to go ahead and be seated, seat belt signs on, passengers seated, etc. It was really noticeably bumpy, even to this jaded frequent flyer – I counted 6 announcements over about 15 minutes telling people in increasingly frustrated tones to please return to their seats. One pax in Polaris almost fell down when we hit a bump and I couldn’t help but find it a bit amusing. If they had hurt themselves they’d be ready to sue United.
I’m still feeling like the majors are in a Covid fog. They make these things up as they go along. This is just dumb.
All the people hating on the FA’s saying they’re lazy are the same people who you wonder when the last time they saw their pecker is.
FA’s are not waitresses, they are safety personnel, who happen to bring you a drink or meal occasionally. They don’t get paid for actual work they do before the boarding door closes (though, that’s changed a bit, but is still a problem). Them taking their seats before 10K feet is just smart. Most turbulence is during approach and departure below 15K feet.
Alaska switched to this several months back too. It’s something the union is pushing.
So nice to see these comments where passengers don’t give a darn about FAs getting injured. I wish you could see some of the injuries I and my colleagues have sustained during that final walkthrough below 10,000…
Maybe if you didn’t sit on your ass till 35k ft then everyone would have their meals, drinks and the rest sorted by getting back down to 10k but you’re happy to not do your job till as late as poss. And NO your job is to serve pax NOT just the US airlines BS of only being there for our safety.
You wanna bleeding heart then go ahead but you’ll be called out for your excuses not to provide service as well melia
-I’ve gotta add my 2 cents here. Initial approach (final seatbelt sign on, final trash pickup, etc) is about 20 mins before arrival. This new announcement will be 15 mins before arrival as opposed to 10 mins. I’m curious as to why this is such a big deal.
-To Clayton, who is never present during the captain’s briefing when they say “stay seated until I call you”, has no idea how things work.
-All in all, if compliance checks didn’t take sometimes 10 minutes to get everything in order (since so many people ignore or can’t hear announcements and need personal invitations), this wouldn’t even be necessary.
@EWR2TXL, thanks for a voice of reason. Yep, there are those folks who just can’t seem to take ‘no’ for an answer and in their entitled specialness they make it harder for the rest of us. If those elite souls would just do as they were told, when they were told, and not procrasticnate, then the FAs would be able to complete their final tour quickly and get seated at 10K feet.
Seriously, I wonder how many of these readers have ever flown in the cockpit of an aircraft. Do they think they know better than the pilots?
And about boomers using laptops: photo editing, design, graphic layout, spreadsheets, etc require a computer and not a smartwatch or smartphone. But the GenZ’s and Alphas can’t imagine it, because they are too busy watching TikTok and trying their hardest to avoid any kind of labor whatsoever.
If you have to do office work 20 minutes before the flight lands, you need a new job. Sometimes, people just need to sit down, relax, breathe, and not open a screen. The world will not end and no one will even know. We don’t have to be working every time our eyes are open.
Coming from Australia where this appears to be standard for decades now, it’s not a massive issue and ends up being safer all round
Will the credit card pitch now also come earlier?
The ones complaining are the ones that behave little toddlers on the flights. Working on aviations starting to feel like baby sitting a day care. Grow up!
Protect laziness and promoting it. Lazy fa will hide with the rule. What’s mrdd
I can’t believe there’s so many nasty comments. Next time you have to get out of a burning upside down plane, hopefully your attitudes will change.
If ignorance is bliss, then the majority of people commenting on this topic must be ecstatic.
“Notably, other carriers do not see a similar safety issue.“
Wrong. My airline changed last month. 18k, “Flight attendants prepare for arrival.” 10k, “Be seated for landing.”
Our FAs should risk injury or death so you can type yet another false sentence and suck down the last ounce of a drink? Some of you all have forgotten that your inability to afford private air travel subjects you to FAA and company safety measures. Your comments about FAs are telling.
When other carriers adopt this policy please follow up and report.
I am just surprised Gary did not manage to find a way to blame this on either AA or its FA’s he so much despises.
@Mac – no safety issue, not no similar requirement.
Just when you think they can’t make it worse, they do. I remember the days when this happened on final approach when the landing gear came down. The no smoking sign also came on at this time. About 3 minutes before touch down
Sounds reasonable. I’ve routinely seen FAs bumped around by turbulence or aircraft maneuvers while finishing their duties at lower altitudes. Those on here saying the motivation of FAs is to do less work highlights a common theme amongst vierers on this website: Elitism and indifference to the employment conditions of those who serve them.
Oh, and Gary Neff just outed him as an Elitist uncerned with the working conditions of those who serve him
I meant: Gary Leff just outed himself as an Elitist unconcerned with the working conditions of those who serve him.
Some United FA miss the Covid days when there were only one or two passengers per plane, with no food, no service, and everyone was masked and gloved.
Has nothing to do with turbulence. That can happen at anytime. It’s just that they want LESS WORKING TIME.
Wow.
One of the things I enjoy when visiting the USA is how polite and respectful most people are to each other.
The comments on this article show just how superficial that is.
The rudeness shown here to cabin crew, and the total disregard for their safety, is shocking.
Shameful.
Good grief. You are complaining about a few minutes, as though you are really doing something important at 10K feet and below. Your failure to prepare doesn’t constitute an emergency and safety of others.
Logic: If one is less productive on a United flight because of inferior wi-fi, then one has less to lose by stowing one’s tech sooner on United than on another airline.
Just like a prison with the police looking at you.
A good way to see how many self-serving SOB’s read this blog. Get over yourselves. You are not important.
Y’all need to reevaluate. Just take a minute and relax.
Everyone complaining about Flight Attendant being lazy, are they lazy when they make sure that your heart doesn’t stop while you’re having a heart attack in the air. Are the Flight Attendant’s lazy when they make sure that you’re still breathing when you pass out ? The months of training flight attendants go through is not to pass you a Coke or food it is to make sure that you don’t die. The day your flight attendant have to do their actual job is the worst day of your life..
Brian – the one in a million time they do that, yawn. They’re in flight waitresses, plain and simple. Shut up. The level of “medical training” they have is a three-day course at most.
@ Alex Gill
You have misapprehended the American character until now.
Americans have long taken pleasure in the misfortunes of others, and in fomenting those misfortunes. Mark Twain called it The United States of Lyncherdom. Physical lynching is now illegal, but a glance at online discussions shows the glee Americans take not merely in disagreement but in disembowelment. Americans are the least kind people on the globe and have the world’s highest incarceration rate to prove it.
Well Gary it is all about you
Ridiculous. More laziness for these already lazy bums. No Americans want to work anymore.
It amazes me that people cannot sit quietly for 30 minutes while the metal tube that is 10,000 feet in the air is brought safely to the ground. Just think pleasant thoughts, or practice mindfulness, or count your blessings, or snooze a bit. Surely we collectively can go without writing down what we are working on or drinking a soda for that brief amount of time?
Bravo, United! I am a retired United flight attendant. If this policy had been in place 10 years ago, I would not have been injured, resulting in eventually having to retire 5 years ago. In flight waitresses? Hardly!
To those of you that think your FA is only a “Waitress in the sky”
The next time you need oxygen or an AED…..
I’ll make sure to bring you a Coke!
Signed .. a 20 year Flight Attendant!
Suck it up laptop users and whiners.
Yes, it’s about all of you and nobody else. The same conditions that are unsafe for you are unsafe for the crew members. As for the author who doesn’t like having to put his device away when it’s really not necessary, it is necessary for those other than yourself. For those making offensive remarks regarding the flight attendants, why don’t you try saying it to their face. Then let us know by what mode of transportation you reached your destination.
Safety first everyone else comes second . Too much whining and privileged people these days . Common courtesy is a total joke and it’s all about me and my bubble . These people are a waste of oxygen eaters !
Seems like there is a clear consensus on this this site for support of airlines implementing policies supporting safety of crew members serving passengers. Even if FAs must expedite final cabin service, and, if necessary, skip hot towel service in first class. God Forbid.
Wow. I saw the first few paragraphs and thought this would be an article commending UA for doing the worst thing. Instead, you call them out and make first world complaints about productivity. An airplane isn’t your office in the sky!
Also, welcome to the 21st century, where your smartphone — you know, that thing you can keep out all flight — can do almost anything your laptop can. It can certainly write better commentary than the drivel you put at the end of this article!
No wonder so many Americans are stressed out. Take those extra minutes to relax and freshen your mind for the day. What did the people who can’t turn their devices off do before they had any?
You’re such an anti-union Boomer. Your generation really needs to die out already. Our Country would be much safer with a higher life expectancy. This is exactly what Delta does and I never hear you complain about that? Gtfo with your Boomer entitled articles. Go fly a private jet if you want to do what you want, when you want, loser.
Sam – thank you for proving that you entitled little children are actually the problem. Get back to us when you pay the taxes we do or make the contributions we do.
Oh, and pay your student loans back deadbeat.
I thought you were complaining about something that was terrible. You complained about something that could save your life. Not everyone wants to live unsafe. You should mind your own business and let everyone enjoy safe travels.
@Sam
Union membership has declined in virtually all developed countries since the 1950s, and they survive in the US mostly for government employees because politicians spend other people’s money. It’s not even a partisan issue. The GOP had a chance to create private airport security after 9/11 but chose to create a huge new bureaucracy which became unionized. About half of government workers are unionized.
Only 6% of non-government US workers are in unions, and workers are no longer are forced to pay dues to unions they don’t want to join. It’s no boomers who are less likely to like unions. Younger workers aren’t drawn to the corruption and regimentation of unionization. Mostly unions just transfer money from other Americans to union members. That’s so easy to do when the transfer is done by taxes. Unions continue to make America less competitive in sectors where they are strong. But overall, private sector union membership continues to decline due to worker preference. Boomers are mostly retired and don’t participate in union membership elections.
As a 37 yr UA Captain, I was going to make a comment, But I think you all well covered it!!
Membership of a union should be a shooting offense.
This reply is for Walter and all the idiots who think flight attendants are only sky waiters.
Me sincerely hope you will experience a medical condition while you’re flying and your “sky waiter” won’t save your life because the world doesn’t need another ignorant bitch like you.
Now you STFU and put ur laptop away before i shove it so far up ur loose gaped ass!
Once again thank you for choosing United airlines.
Dike – you’re an illiterate twerp. I doubt you have the training to put a band-aid on. You certainly don’t have the training to take me on. Now go get me another drink and a sandwich, waitress.
People don’t listen or follow directions anyway… everyone feels entitled! Most flights anymore people are pounding on their laptops as the plane is landing, so once again no one cares about anyone but themselves, and it’s disgusting. And for those of you who disrespect the FA were you raised in a barn. Shame on you. Every time I board a flight and see what they have to put up with I appreciate the fact I don’t have to do what they do as it’s a tough thankless job.
Awwww you have to put your laptop away earlier? Awwww no more Apple juice in your wittle sippy cup before landing??? Awwwww sorry it makes you upset!!!! Don’t cry wittle gwown up baby!!!!!
I find it interesting that so many people are commenting that “oooh this is not a big deal” putting your laptop away 10 to 15 minutes earlier. I’m not stressed about ending service early, or the flight attendant needing to sit down. Whatever is necessary for their safety is fine with me. But the majority of people who fly frequently do so for work. I have flown over 70 flights this year on United and have been a loyal 1K. Many of those flights are shorter than 1.5 hours and one of the benefits of flying a short route is that you can focus entirely on work for a bit of time. Being able to work in an uber to the airport, and on the airplane is a huge benefit for me, and would certainly be less of a benefit if I need to continue to put my laptop away earlier.
I doubt many of the people who are making fun of those for needing to put their laptop away early are flying often or in business class often. Planes are very much an office in the sky for people who fly frequently. Why not relax the laptop rule, and keep wi-fi on below 10,000 feet?
After 9/11 the double chime went to 18k. Remember? It wasn’t changed back for a long time. As someone who gets up to start working at the 10k mark, while we are still climbing, I’ll just have to do the opposite for landing. So many other things to worry about.
It’s the entitlement for me. Screw the flight attendants safety so I can finish up a report on my laptop. Also, can I have a cup of water while FAs are doing safety checks and boarding or use the restroom right before takeoff? There’s this thing called being proactive and possibly getting things done the hour or the time before boarding a plane. FAs can only do so much when there’s 4 people providing service to 175+ while being in compliance with FAA mandated rules. So no it’s not being lazy but rather keeping everyones safety in mind including their own.
I think you’ve got it wrong, Gary. United flight attendants are not happy about this change, and it has nothing to do with level of service. Flight attendants do not like being banished to their jumpseats any earlier than necessary. They would rather be in the galley, putting away their belongings, or grabbing a quick bite to eat after the last service. This change is actually a cost cutting move on behalf of United. With this new change, United will no longer be responsible for paying worker’s comp for OJI’s that occur below 10,000ft, if flight attendants aren’t strapped in their jumpseats. The flight attendants will now be at their own risk during this phase of flight. Instead of jumping to conclusions that this is a lazy union rule, it’s necessary to consider other factors. Trust me, flight attendants don’t want to sit down at 10,000ft. And that’s even more true on aircraft with jumpseats that are passenger facing. This is United’s cheap way to save a buck, by avoiding any injury claims that occur during descent.
@Jeremy
So you sneer at United for reducing injuries because injuries also cost the company money, The net of your comment is that it makes United management seem wise for doing what’s best for crew and stockholders. Do you also object to mandatory hard hats at construction sites because some workers like risk? No doubt construction companies save money by reducing bashed heads.
For Walter and all of the others who try to hurl insults by calling the crew waitresses, and other derogatory comments. Funny how you think that is an insult. A waitress—as well as other service providers, is a legitimate profession, and without them you would be left to serve yourself. Restaurant workers, airline staff, dry cleaners, grocery clerks and others who coddle you in your privileged life are exactly what is required to enjoy your privilege and money. Your ugly disposition says more about your lack of knowledge about how the world works, than it does about the people you disparage. I guess your parents had zero class also, as they didn’t teach you this from a young age. Don’t mistake the people who serve you food, and other services are powerless. Even at the finest steak houses a steak occasionally hits the floor. I certainly hope they wouldn’t employ the 3 second rule to someone as charming as yourself.