Broken Trays, Dirty Cabins, and Duct Tape Up Front — American Airlines Premium Push Has a Reality Problem [Roundup]

News and notes from around the interweb:

  • A ‘premium pivot’ for American Airlines would begin with basic cabin maintenance and cleanliness, as well as on-time operations and reducing mishandled bags and involuntary passenger bumps. Both are ‘table stakes’ – necessary, but not sufficient – but needed for premium investment to win over customers. And, unfortunately, the ‘D’ in ‘D0’ stands for ‘dirty’.

  • In fairness, Delta isn’t nearly as premium as it claims to be.

    Can I get SkyMiles for this!
    byu/RightRooster6189 indelta

  • In fact, Iceland’s Tourist Board runs “departure surveys” of foreign visitors at Reykjavik (Keflavík) airport where interviewers approach some departing passengers and record answers for tourism statistics. Those use nationality based on passport not guesses, but it does mean someone at the airport can be sitting clicking flags for nationality as part of a survey instrument… not ‘advanced racism’ (and also not for everyone leaving the country).

  • I’m generally a rule of law kind of guy but this is among the few things that tempt me to go full authoritarian:

  • ‘Tis the season. (HT: @crucker)

  • Accoridng to NordVPN, an analysis of dark web posts over the last 5 years shows that the most-discussed airlines are Southwest, Emirates, United, Alaska, American, Delta (54% of airline-related cybercrime discussions) and that stolen loyalty accounts are advertised from ~$0.75 to $200 apiece.

  • American Airlines has a 20.8% stake in Republic Airways. United owns 18.2% and Delta owns 14.4%.

  • No one likes it. Airlines do it because it works.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. In fairness to America, I have status with both Delta and AA. I have been flying AA more as Delta fares have become expensive in comparison. I HATE flying through Charlotte.
    However, one thing I have noticed is that the AA domestic FC meal service is much better than Delta. Usually split between appetizer, entree and desert so you get waited on

  2. Five things are not both. Gun and gum are very different, especially on an airplane. There is no racial difference between Norwegians and Swedes.

  3. On the CC push – if DL can have me log in to the IFE with my FFN, then the airlines can match seat number to FFN account and turn off pauses for that if I have at least one CC account.

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