Frontier Airlines is suing American after another gate collision between the two carriers, arguing this latest incident was not just a one-off ground accident but part of a pattern. Liability seems clear but it’s not obvious how much Frontier can recover beyond repair costs, and American has already offered to pay half.
A Delta passenger who appeared intoxicated was removed from a flight after landing, but the story took a darker turn the next day when she returned to the airport with little memory of what had happened. Witness accounts suggest she may have been drugged, raising the possibility that what looked like a routine removal of a drunk passenger may actually have prevented something much worse.
The problem for Spirit is that they really have very little of actual value for an investor or acquirer.
American Airlines served a business class meal with glass in it, plus Southwest gate-checking bags despite empty bin space, Alaska and Bank of America extending their card deal, better meals returning to American at Heathrow, and more.
Shortly after takeoff from Las Vegas, a Southwest captain was struck in the head by the cockpit heads-up display hard enough to leave him seeing stars and vomiting, forcing the flight to turn back.
A top United executive took a personal shot at American Airlines CEO Robert Isom during FAA meetings over Chicago O’Hare, saying “he’s no Bob Crandall” while arguing American’s weak position there was the result of its own decisions.
JetBlue strands passengers 100 miles from their destination, plus the first known filmed inflight meltdown from 25 years ago, a bizarre Southwest seat strategy, the psychology of elite status, and more.
Passengers on an American Airlines regional flight from the Bahamas say the trip unraveled because the pilots got into a fight after arriving, forcing a cancellation before anyone could leave. Families were kept outside in Caribbean heat for more than 90 minutes, then left to sort out hotels and transportation on their own when the airline finally called the flight off.
Chase Sapphire Reserve is now offering some hotel redemptions at 2.5 cents per point, a meaningful step up from the card’s usual “up to 2 cents” Points Boost ceiling. The best part is that these are not hard-to-find award nights: they are paid rates at premium The Edit hotels, which means cardholders can still get breakfast, upgrades if available, late checkout, and loyalty credit while using points at a higher value.
More than a quarter of the baggage scales tested at Newark airport were found to be inaccurate, and some were so bad they were taken out of service or treated every bag as overweight. That does not mean every traveler was wrongly charged, but at a major United hub where checked bag and overweight fees add up fast, the odds are high that passengers paid millions they never should have owed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
