Airbnb ‘Black Box Team’ Spends $50 Million A Year Keeping Disaster Stays Out Of The Press

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Crediting UA to EI has been my method for the past few years. I could slowly collect a low number of orphan UA miles in two separate accounts, or I can credit to EI and pool the Avios in my BA Household account for use towards 241 redemptions. I’d rather have the Avios please.

  2. The AirBnB headline easily could have been less inflammatory way, emphasizing that AirBnB has a dedicated team to deal with problems that customers have. Lots of other companies could do well to spend $50 million to deal with customer complaints.

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