American’s Terrible Same Day Change Policy And Tequila Bottles Found On Boeing’s New Air Force One

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. AA’s policy is so unhelpful it borders on useless.

    I’d add that with the reduction in domestic flying outside of leisure destinations, it’s even less useful.

  2. Why was the Tequila bottle story included? It’s behind a pay wall. Do you get kick-backs from WSJ?

  3. Agreed, AA’s same day change policy is terrible. AS has the same awful policy. Is this a OneWorld thing?

    I fly more on UA, in part because I can change departure, arrival, and connection cities.

    Last week, during Hurricane Nicholas, my return flight to IAH was canceled. Later flights LAX-IAH were packed because of automatic rebooking, so I chose to go LAX-SFO-IAH.

    AA and AS need to modernize their apps and give us the freedom to choose and change.

  4. The Air Force One tequila bottle article is behind a paywall.

    And technically it isn’t Air Force One unless the president is on it.

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