About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Even A Nobel Economist Got Stumped By Airport Self-Check-In — Travelers Still Need A Human [Roundup]

May 26 2026

Even a Nobel economist once got stumped by airport self-check-in, which says a lot about why travelers still want a human being to confirm they’re actually good to go. Also: Cathay turbulence sent passengers and crew to the hospital, Singapore Airlines is restricting business class award seat selection, and VPN users may be fair game for government surveillance.

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United Captain Gives Passenger 30 Seconds To Turn Off Antisemitic Wi-Fi Hotspot Name — Or Police Would Inspect Everyone’s Phones

May 26 2026

A United Airlines captain reportedly gave one passenger 30 seconds to disable an antisemitic Wi-Fi hotspot name or face law enforcement when the Newark–Miami flight landed. The hotspot was not a bomb threat, but just an offensive slogan. However it could provoke confrontations with passengers which make it a security issue for the flight.

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I Flew 3 Hours In A Coach Middle Seat — Now I’m Rethinking Why I Pay Extra For Domestic First Class

May 25 2026

I spent three hours in an American Airlines coach middle seat from Washington National to Dallas — and got two and a half hours of real work done. That should not feel revelatory, but after years of chasing upgrades and paying more for domestic first, it made me rethink when the extra space is actually worth the money.

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JetBlue CEO Plays Seat Bingo On Fort Lauderdale Flight — Middle Seats Win Free Tickets

May 24 2026

JetBlue’s CEO was spotted onboard a Boston–Fort Lauderdale flight playing “Seat Bingo” with passengers and giving away free tickets — with two of the winners sitting in middle seats. The video is making the rounds again, and while it appears to be recycled, it’s still good to see JetBlue’s top executive making the flight feel a little more human.

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Chicago O’Hare Bathroom Video Is So Bad It Makes Crowded Airport Lounges Look Like Luxury [Roundup]

May 24 2026

News and notes from around the interweb: When I complain about crowded airport lounges, with lines to get in, being not luxury – it’s all relative. The comparison for most isn’t whether the lounge meets some external standard… it’s ‘compared to the terminal’. So at Chicago O’Hare there’s this. Often people just want a clean bathroom. Hello @fly2ohare T2 @AmericanAir 🫣🫣🫣 pic.twitter.com/dMXO5AGowE — Rajjick 🛫 (@fergusonrodrick) May 23, 2026 Reminder that the Emirates Airbus A380 first class cabin is actually mid. (It’s just the shower that makes it special, the amenities, and the food and beverage program.) HT: Paul H This was kind of funny, especially the last line. View this post on Instagram A post shared by Sam Morril (@sammorril) Airport Weirdo “a crowd-sourced gallery of funny and weird people spotted in airports.” Jumping…

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Both Engines Died At 41,000 Feet — Canada’s Metric Switch Left A Brand New Boeing 767 With Half The Fuel It Needed

May 24 2026

Forty-three years ago, a brand new Boeing 767 cruising at 41,000 feet over Canada went quiet as both engines failed — not because of sabotage or mechanical collapse, but because a metric conversion mistake had sent it into the sky with only half the fuel it needed. What happened next became one of aviation’s most famous survival stories: a powerless widebody gliding toward an old air base that was no longer really an air base at all.

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