Video from a Spirit Airlines flight from Nashville to Las Vegas shows a male passenger punching a flight attendant in the face in the aisle, with the cabin turning into a brief brawl until a crewmember steps in and shuts it down. Here is what we know about the incident, what likely happened next, and how this fits into the broader problem of assaults on flight attendants.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hours of delays at Newark turned one United flight into a pressure cooker. A woman decided she was “allowed to stand up” during taxi, unloaded on the crew with profanity and slurs, and found out what really happens when you defy flight attendants: the pilots take you back to the gate.
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An urgent software problem with Airbus A320 flight computers forced thousands of jets worldwide into maintenance this weekend, but most airlines handled the fix with barely a ripple in their operations. JetBlue, by contrast, has been cancelling a huge chunk of its schedule while it scrambles to source replacement computers and catch up.
A housekeeping training video filmed at a Marriott-branded hotel shows one rag and one pair of gloves used for everything: the toilet, bathroom counter, coffee maker and more. This is how rooms are cleaned when management is watching.
American Airlines has been serving a mass-produced 40-cent bundt cake as its domestic first class dessert for nearly four years, a perfect symbol of the carrier’s “never spend a dollar we don’t have to” era. If they’re serious about a premium pivot, it’s time to retire the cheap cake and invest in a dessert that actually matches the fares they want to charge.
Citi has its best-ever offer for the AAdvantage Business World Elite Mastercard — 75,000 miles after $5,000 spend and no annual fee the first year. Lots of approvals reported.
I cried harder at an onboard movie in Cathay Pacific first class than at almost anything outside losing family, and there is a reason that happens in the air. Flying quietly strips away your defenses, and ordinary films and memories suddenly hit like a gut punch. Let’s break down why.
A Holiday Inn clerk abandoned the front desk, came back furious, and told a Hawaiian couple to “go back to Mexico.” She then ended their prepaid stay on the spot, leaving them to find a room elsewhere late at night.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
