Flight attendants are right that passengers should stop touching them to get attention, make a point, or treat them like part of the cabin furniture. But that rule has to run both ways: if a galley cart bumps my arm, apologizing by touching my arm again is not fixing the problem — it is repeating it.
Memphis lets certain hotels add a 5% “tourism” tax to guest bills — but unlike ordinary hotel taxes, much of the money goes back to the same hotel to fund renovations, expansion, or redevelopment. It looks like a mandatory government charge, but economically it’s a hidden room-rate increase with city approval.
United passengers are seeing a flight map ‘glitch’ where the airplane icon is replaced by the spiked stiletto from *The Devil Wears Prada*. Also: Bilt cardholders report surprise $50,000 credit limits, Chase Sapphire Lounge DFW appears closer to opening, American basic economy bag fees get worse, and oneworld Ruby members get new Iberia seat-selection benefits.
Hyatt’s CEO says members have reacted positively to the new award chart, which is an interesting way to describe top hotels costing up to 67% more points. Hyatt may still have a fixed chart, but when one night that used to require $45,000 of card spend now takes $75,000, calling that a member-friendly change requires a truly elite-tier ability to suspend disbelief.
Austin airport’s long-planned credit card lounge did not disappear just because Southwest appears to have taken the original West Infill space for its own “Project Oasis” lounge. The airport now says it still plans a bank lounge RFP — and is weighing space in the new Concourse B, the current Concourse A, or possibly both, meaning Austin could end up with two credit card lounges on top of new clubs from Southwest, American, Delta and United.
Spirit Airlines may be gone, but one of its remaining lawsuits just died too. Customers claimed Spirit’s website tracked clicks, keystrokes, searches and browsing behavior through session-replay code, but the court said that without a concrete injury or sensitive personal information disclosed, creepy website tracking alone was not enough to sue.
Years after the “Racist Burger King” passenger made the airplane crown infamous, the crown has returned to a plane with a very different energy. This time, a Black passenger sits calmly in the window seat wearing a similar gold crown — subverting the meme and taking back the symbol.
United Flight 236 was headed from Newark to Spain when passengers were repeatedly ordered to turn off Bluetooth — then the 767 turned back after a teen’s speaker reportedly showed up as “BOMB.” The flight landed back in New Jersey under a security response, passengers were deplaned and re-screened, and everyone eventually reboarded hours later over what may have been the dumbest possible Bluetooth name to use on an airplane.
A 67-year-old man reportedly drove to Detroit Metro Airport saying he was there to meet Tom Cruise and save his dad — then crashed his black Cadillac SUV through the Evans Terminal doors. Police say he appeared disoriented, no weapons were found, and no one was seriously hurt, but this is somehow the second time this year a vehicle has smashed into a Detroit airport terminal.
Spirit Airlines’ final bankruptcy filing makes the blame game look beside the point: in its last full month, the airline lost $327 million and had just $72 million left in unrestricted cash. Even the proposed $500 million taxpayer bailout would not have saved it for long, because Spirit had not found a business model where customers would pay enough to cover its costs.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
