About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

100 Flights, 258 Nights In 2024: A Hardcore Road Warrior’s Brutal Truth About Marriott, Hyatt, And Delta

Jan 03 2025

The anonymous correspondent had concluded that Hyatt is the best chain if you can stick to full service properties not owned or managed by bad actors, but they don’t have a big enough footprint and too many of their hotels in the U.S. are limited service. So he still earns Marriott Ambassador status – but he’s reduced the business he gives them by about 40%.

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New to Miles and Points? Learn These 10 Essential Lessons To Kickstart Your Success

Jan 02 2025

I sometimes assume too much – airline miles are old hat to me, I’ve been traveling for work for 3 decades and writing about this space for 22 years. But when I start talking to people who are familiar, and earn plenty of points, even some of the starting points are new.

So I started thinking, what are the 10 basic lessons to share with someone just paying attention to miles and points for the first time? And this is the list I came up with.

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‘This Is A Race Thing’: Black Woman Forced Off American Airlines After White Man Claimed He Felt Threatened By Her In First Class

Jan 02 2025

She says she was physically pushed off her flight and that a flight attendant declares “this is a race thing.” Her partner was removed from the flight as well.

Here you can see her being removed from the aircraft. She asks for police, because she doesn’t understand what she’s done to get kicked off. You can see a flight attendant waving ‘bye bye’ at her as she leaves the plane and is walked up the jet bridge.

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‘You’re Not On This Flight!’ Southwest Agent Boots Wheelchair Passenger After Heated Clash Over ‘Jackass’ Remark

Jan 01 2025

The passenger is in a wheelchair and preboarding. She is being taken onboard by a contractor. The agent scans her boarding pass, he begins to push her onto the jetbridge, and then the agent calls them back. The woman apparently called the agent a “jackass” after he scanned her boarding pass. This was the tipping point that led him to remove her from the flight.

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