On Monday, United Airlines flight 2138 from Des Moines to Chicago O’Hare suffered a bizarre four-hour delay. It wasn’t weather, mechanical, or a disruptive passenger. Two flight attendants got into a fight.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines’ decade of missteps reshaped its future. From fleet retirements and product downgrades to a fading credit-card empire, decisions since 2014 systematically dismantled what was once a global aviation power.
Delta’s regional flight attendants received a blunt directive from their union: “You don’t get paid enough to argue.” The memo instructs crew members to stop confronting passengers over safety rules, emphasizing their role is to inform—not enforce.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
He’d already flown one segment and his bag was on the next flight. But after a first-class upgrade, United’s system marked him a no-show and handed his seat to someone else.
JetBlue’s long-planned First Class finally lands in 2026—but its premium overhaul starts sooner. The airline’s first lounges open this year, funded by its $499 credit card and paired with new Wi-Fi and upgraded onboard perks.
An Air Force combat pilot hired by United Airlines was arrested for DUI, refused to enter the airline-mandated alcohol-rehab program, lost his medical clearance—and was fired. Now he’s suing United, claiming discrimination, retaliation and defamation because the company wouldn’t let him back in the cockpit after he rejected treatment.
When readers ask me what to do now that Sapphire Reserve increased earning on airfare and hotels to 4x, but eliminated 3x earning on ‘all other travel’ like Airbnb and cruises – I tell the Airbnb, Vrbo and cruise set to consider Autograph Journey.
British commentator Sami Hamdi—who once told Muslims to “celebrate” Hamas’s October 7 massacre—had his U.S. visa revoked and was arrested by federal agents at San Francisco International Airport. He’d just keynoted a CAIR event when Homeland Security moved to detain him, citing statements that “support terrorism and undermine American national security.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
