Airlines keep telling passengers the overhead bins are full, then sending them onto planes where empty space is still sitting open above the seats.
It is one of the fastest ways to make customers furious, and it happens for a simple reason: gate agents are under pressure to avoid even minor delays, so they often start forcing carry-ons into the hold before the bins are actually full.
An American Airlines first class passenger put her feet on another traveler’s armrest, got them shoved off, and then put them back up on the window a few minutes later. The incident sparked a flood of suggestions for how to handle one of the most basic and revolting breaches of airplane etiquette.
A pilot flew a Cessna Citation with a tail number altered using tape, got a written FAA warning during a ramp check, and then flew the jet home anyway without fixing the problem or getting a permit. The Fifth Circuit upheld his 150-day suspension, concluding that an aircraft can be mechanically fine but still legally unairworthy.
A passenger gave birth as a Caribbean Airlines flight was landing at New York JFK, with air traffic control expediting the arrival, arranging medical help at the gate, and then delivering the perfect line once the baby was out: “Name the baby Kennedy.”
The World of Hyatt Business Credit Card now has its biggest-ever welcome bonus: 80,000 points after $10,000 in spending in the first three months, up from the previous 60,000-point offer. The bigger reason to care is that Hyatt makes this its fastest card for spending your way toward elite status.
Airline upgrade advice never stops circulating, even though much of it is nonsense. From dressing nicely to hinting at a special occasion, travelers keep hearing that the right attitude or outfit can unlock first class. In reality, upgrades mostly go to elite status, paid offers, and airline-controlled systems — not to whoever looks most deserving at the gate.
Hotels are using climate and food-waste goals to justify smaller breakfast buffets, fewer options, and more “efficient” service — but the payoff for owners is lower food and labor costs. Guests may hear talk about sustainability, while what they actually notice is less on the plate and less on the buffet line.
United’s new tentative agreement really does deliver what the union is selling on the headline items: roughly 30% higher base pay, 50% boarding pay, a richer 401(k) match, and meaningfully better hotel language. But after reading all 425 pages, the fuller story is that the gains come with real tradeoffs too — profit sharing still trails Delta and American, the retro pay is not truly full retro, and the union gave up the restriction that had blocked United from owning a regional airline without using mainline flight attendants.
April 2026 brings a fresh round of best-ever credit card offers, with several new bonuses added and others already gone. Here’s the up-to-date list of the most lucrative deals still available.
Air India has done something frequent flyer programs almost never do: it made many of its own award tickets cheaper, with especially big gains in economy and meaningful reductions on North America business class. Lowest-price awards also no longer need to be booked as far in advance, making the cheaper pricing easier to actually use.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
