A housekeeping training video filmed at a Marriott-branded hotel shows one rag and one pair of gloves used for everything: the toilet, bathroom counter, coffee maker and more. This is how rooms are cleaned when management is watching.
American Airlines has been serving a mass-produced 40-cent bundt cake as its domestic first class dessert for nearly four years, a perfect symbol of the carrier’s “never spend a dollar we don’t have to” era. If they’re serious about a premium pivot, it’s time to retire the cheap cake and invest in a dessert that actually matches the fares they want to charge.
Citi has its best-ever offer for the AAdvantage Business World Elite Mastercard — 75,000 miles after $5,000 spend and no annual fee the first year. Lots of approvals reported.
I cried harder at an onboard movie in Cathay Pacific first class than at almost anything outside losing family, and there is a reason that happens in the air. Flying quietly strips away your defenses, and ordinary films and memories suddenly hit like a gut punch. Let’s break down why.
A Holiday Inn clerk abandoned the front desk, came back furious, and told a Hawaiian couple to “go back to Mexico.” She then ended their prepaid stay on the spot, leaving them to find a room elsewhere late at night.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A widely shared video shows a woman insisting her claustrophobia and a doctor note entitle her to three free economy seats, accusing the airline of discrimination when agents tell her she has to pay for them. Here is what actually happens in the call, how disability law and airline policies really treat requests for extra space, and why the internet overwhelmingly sides with the airline.
A front desk worker told a Black woman she did not look like a guest, then called police when she ate the free breakfast. She says she was staying on points and was singled out while white guests around her were left alone.
American Airlines is raising first checked bag fees on short haul international flights, including Mexico, Canada, the Caribbean, Central America and Guyana, to $40each way starting Monday.
The woman whose Southwest meltdown at a Denver gate went viral last week is back in a new video – this time screaming at another passenger on board. Same airline, same passenger, second meltdown.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
