About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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United Gave Away A 4-Year-Old’s Seat, Told The Father “Just Board” With the Wrong Ticket—Then Threatened An FAA Report When He Left The Plane To Get Help

Apr 14 2025

A family flying on United Airlines from Geneva to Newark had their seats scattered when flight 957 swapped Boeing 767 aircraft to one with a different configuration. The two parents, their four year old and their 18-month old were no longer all together in a row like they’d booked.

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