British Airways already angered elite members by moving to a revenue-based status program that makes qualification much harder. Then it told some customers they had been renewed after all — only to reverse course, downgrade them anyway, and offer nothing for the mistake.
Delta is dropping coach drink service entirely on flights under 350 miles starting May 19, even as United and American still serve drinks on similar short hops. The airline is restoring full beverage service on some longer short flights, but for hundreds of shorter ones Delta will now be less generous than the rivals it likes to position itself above.
A New York hotel guest says kids pulled a fire alarm, banged on doors yelling “fire,” and sprayed people with fire extinguishers when they opened up. They report that the fire department says this is happening citywide. Even if it’s rare, treat an alarm seriously, but do not open your hotel room door blindly.
American Airlines Chief Commercial Officer Nat Pieper told employees that rivals backfilled hub traffic in Philadelphia, Phoenix and Miami that “should be ours” — and that American is going back to take it. The strategy is not just more seats: it is more premium revenue, better customer experience, faster AAdvantage growth, and a renewed fight in markets where Delta, United and Southwest moved in while American pulled back.
A Delta passenger stuck for hours on an Atlanta tarmac delay declared, “You know who matters? Me!” — then cracked open the aircraft door when he demanded to be taken back to the gate. The flight did return, police removed him, and everyone else still got to Chicago more than eight hours late.
Twenty-two Buddhist monks were arrested at the airport in Sri Lanka after customs officials say they found 242 pounds of weed hidden in false luggage walls. Also: Fiji Airways drops Dallas, British Airways bans filming crew without consent, United offers delayed passengers a snack bin instead of meal vouchers, and Amex has a Hilton transfer bonus that is still not especially good.
After American Eagle Flight 5342 collided with an Army Black Hawk over the Potomac, the internet rushed to blame Jo Ellis, a transgender Black Hawk pilot who had nothing to do with the crash. She was alive, 100 miles away, and now her defamation lawsuit against an influencer who amplified the false claim has survived an early attempt to throw it out.
United says there’s room for only two premium airlines, but one passenger says he spent a flight getting soaked by cabin condensation and handed paper towels. Also: an American Airlines jet had lavatory liquid running down the aisle, JFK Terminal 8 gets a refresh with broken outlets, and a sniffer dog finds 100 Thai 7-Eleven sandwiches in a passenger’s bag.
American Airlines unveiled its America250 commemorative aircraft to honor the nation’s spirit, innovation, and independence. The only catch: the first plane it chose is a Brazilian-built Embraer regional jet, which is either a subtle celebration of global aviation supply chains or the funniest possible aircraft selection meeting where nobody raised their hand.
A flight attendant has her job back, and nearly $1 million, after Southwest Airlines and her union worked together to fire her over her union and religious politics.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
