About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Victoria, Texas Is Paying Locals $100 to Fly United—On Top of a $7 Million Federal Subsidy

Jan 12 2026

Victoria, Texas is offering residents $100 to book a roundtrip flight from the local airport—an effort to prop up lightly used United regional service to Houston that already draws nearly $7 million in federal subsidy. It’s a perfect snapshot of how the Essential Air Service program has evolved from a “temporary” deregulation bridge into a permanent, growing entitlement—often funding near-empty flights even when bigger airports are a short drive away.

Continue Reading »

United And American Add Carlsbad Flights — California Responds: Who’s Your Lawyer?

united
Jan 12 2026

United and American are bringing Embraer E175 service to Carlsbad, and the local response is the most California thing imaginable: lawsuits demanding a land-use veto and CEQA review. Federal law makes it nearly impossible to block airline service at a public use airport, but that won’t stop activists and city hall from making it expensive and annoying anyway.

Continue Reading »

Southwest Assigned Seating Starts January 27—And It Ends Seat-Saving Games and Wheelchair Preboarding Abuse

Jan 11 2026

Southwest’s open seating has always invited games—saving rows, blocking middle seats, and all sorts of “someone’s sitting here” theatrics to keep extra space. That all changes January 27 when assigned seating begins, which should end a lot of the passenger scheming (and even the wheelchair-preboarding miracles) while also stripping away one of the last quirky, self-directed “wins” Southwest flyers could still chase.

Continue Reading »

Marriott Hotels Already Ignored Requests—Now They Won’t Even Let You Type Them In

Jan 11 2026

Marriott has quietly removed the freeform “special requests” text box from its website bookings, leaving only a handful of preset checkboxes. Hotels may have ignored many notes anyway, but eliminating the field doesn’t eliminate guest needs—it just pushes everything into last-minute phone calls and check-in friction, with no easy way to message the property in advance.

Continue Reading »