ilton’s CEO suggests that Marriott’s troubles have been Hilton’s gain.
Hilton CEO Christopher Nassetta said on the company’s earnings call on Wednesday that the Honors program added 14 million new members last year, a 20% increase to a total of 85 million. He attributes that to guests shifting from Marriott. But that’s not at all suggestive of what he thinks it is.
Here’s video from Delta flight DL5763 from Orange County to Seattle, an Embraer ERJ 175 operated by Compass Airlines.
The aircraft, with 59 passengers and 4 crew on board, made an emergency landing in Reno after five of the passengers on board were injured due to severe turbulence.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
As a passenger the Airbus A380 is a special experience. Takeoff rolls are incredibly smooth. While they can pack in passengers densely most operators have offered incredibly luxurious perks on the plane — in part because it can be so much more difficult to fill an aircraft with 600 or more passengers so the cost to use space ‘inefficiently’ is low. No US airline has operated one.
The Airbus board is meeting and – barring a last minute rabbit out of a hat – could announce the end of A380 production as soon as tomorrow. Airbus has been signaling the possible end of the A380 program since 2014.
Marriott has officially launched a new name for its loyalty program today. There’s no more Marriott Rewards, Ritz-Carlton Rewards, or Starwood Preferred Guest. There’s now only Bonvoy.
We knew what Rewards meant. That’s all about earn and burn. Preferred Guest was all about how a loyal member is treated. Bonvoy literally has no meaning. It is not a word.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Up to 25% off points redemptions for New York hotel stays at 5 IHG Rewards Club properties if you book and stay by April 30.
University of Arkansas Law School professor Khaled Beydoun is claiming he was assaulted by a Delta Connection regional jet pilot after flying from Atlanta to Northwest Arkansas Regional Airport on Delta flight DL5325 operated by Endeavor Air, a wholly-owned subsidiary of Delta Airlines.
The man was upgraded to first class based on his Platinum status but then downgraded to extra legroom coach. He says it’s because of his race. He then had words with the captain, whom he claims proceeded to ‘grab him by the neck’ and call the police on him.
Earlier I wrote about Hilton’s new highest priced award. Up until this week no hotel cost more than 95,000 points per night. That’s been the maximum since Hilton increased some of their most expensive hotels like the Conrad Koh Samui in Thailand (all stand-alone villas) from 50,000 to 95,000 during high season in 2013.
When they eliminated award charts 2 years ago we were told that hotels wouldn’t get more expensive, that the top rates in place would apply but pricing might go down.
Now with the opening of the Waldorf Astoria in the Maldives we’re seeing standard awards there pricing at 120,000 points per night.
American today could have been a real player in New York. Instead the world’s largest airline doesn’t seem to know what to do – or if they should do anything at all – with the nation’s most important air city.
They don’t serve New York JFK – Zurich. They don’t serve Frankfurt. Or Munich. Or Amsterdam. Or Tel Aviv. Or.. Denver. And they keep cutting markets.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
