Marriott is rebranding their loyalty program, with ‘Bonvoy’ launching February 13. There are no substantive changes whatsoever at that time.
Where does the money for this come from that the loyalty program is investing to transform themselves into Bonvoy? It comes from members, and more specifically from member loyalty accounts.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
If you buy something from a food truck and pay with a credit card, chances are you’ll be presented with a tablet to sign your name — and you’ll be given the option to tip even though there was no server or service. Many fast casual restaurants follow this approach now, too. And so does Frontier Airlines.
I wondered what other flight attendants think of the practice, and whether they’d want it to spread to their airline.
United made a splash introducing its new business class product two and a half years ago.
Boeing 787-9s though operate United’s longest haul flights, so it’s appalling they have the airline’s old business class product — the same old seats running San Franciso – Newark fly San Francisco – Singapore. They were delivered with old seats, and to date United had not even announced a plan to ever put new seats in them.
Right now there are roundtrip non-stop fares between the US and Australia as low as $462. That’s just amazing.
Dates are available February through May and August through end of year reportedly excluding October for Monday through Thursday flights.
The system has rolled out to domestic airports. It’s touted as helping passengers not have to stay and wait in line, though gate agents need to trigger emails to passengers. It should mean fewer staff necessary at customer service.
There does seem to be a huge flaw in this system.
At an employee Crew News question and answer session earlier this month, American Airlines CEO Doug Parker was asked why the airline focuses on exact on time departures, rather than arrivals.
Parker explained that Delta is great at departing exactly on time and that’s what makes them arrive on time.
Marissa Mullen took a JetBlue redeye flight and seized the moment. JetBlue snack boxes represented the perfect opportunity to create the perfect cheese plate — something that, sadly, no US airline has sought to do on their own.
Just start with the “SavorUp” box of hummus,crackers, biscotti , pita chips, bean dip, and pitted olives and add the “PartyUp” box’s popcorn, Fig Newtons, and salami.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott launched its new loyalty program August 18, 2018 aligning the benefits of Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards. All accounts were moved over from the Starwood platform to Marriott.
However they kept all 3 program names, even though there were no longer differences between the programs. This has to do with contractual obligations. For members all that was left to wait for was the new program name.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
