Recently the head of one hotel loyalty program described the rollout of World of Hyatt as ‘a cautionary tale.’ It hasn’t been super popular with elite members. Now there’s a new reason to think Hyatt’s elite numbers aren’t what they’d hoped.
Last month I wrote about United rebooking a passenger for the wrong year. They landed in Frankfurt and were denied boarding for the flight they thought they were supposed to take, because United had put them on that same flight in June 2018 instead of July 2017.
In that case United’s computers were down. The agent hand wrote the changed itinerary, and didn’t note the new (wrong) month.
Air Canada spun off its frequent flyer program and that new company developed several loyalty businesses. However Air Canada decided that its future is better with a new wholly owned loyalty program, to be launched in 2020 and in May announced plans to cut ties with Aimia.
Aimia’s stock dropped from about 9 before Air Canada’s announcement to less than 2 on Friday (3 years ago it was hovering around 19) — we may see a dampening of enthusiasm for spinning off frequent flyer programs for awhile.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Jason Mitchell, the actor who played Eazy-E in Straight Outta Compton, says that Delta double booked his first class seat yesterday. And he had a meltdown. WATCH.
Hurricane Harvey has been devastating and I’ve watched the social media accounts of my friends in Houston intently, I’ve appreciated their frequent-ish updates just the fact that they’re updating which tells me they’re ok.
It’s frustrating not to be able to do anything, really, to help. Donations to relief charities are great, and natural disasters are focal for fundraising, but giving to ‘Harvey Relief’ doesn’t really go to immediate rescue.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The number one destination from Bismarck, by far, is Minneapolis. When Northwest Airlines was independent their executives used to describe the region as “cold, dark, nobody wants to go there.. but it’s all ours!”
Bismarck police, though, wanted to keep people away from the airport on Saturday. And the reason why is awesome.
Earlier today I wrote about amazing coach fares as low as $138 roundtrip between Europe and the US. These are mostly with Air Canada.
It turns out that there are $900-ish roundtrips in business class from several cities in the U.S. to several cities in Europe.
It’s often been said that there are two kinds of luggage: carry on and lost. Add a third kind to the mix… damaged.
When you check a bag your things may get stolen. Employees may hide drugs in your luggage.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
