Yesterday I took a media flight from Chicago to San Francisco on United’s brand new Boeing 777-300ER, the first plane to actually offer the airline’s new Polaris business class seats.
Since December 1 United has offered their new soft product – meals, bedding, etc. – but no flight has had the new seats. This confuses many customers who see Polaris on their reservations and expect fully flat direct aisle access seating. That is coming, the first plane will fly its domestic inaugural this week before going into international service initially on San Francisco – Hong Kong.