About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Send Credit Card Payments Free, the Best Vacation Bargains, and the Biggest Devaluations

News and notes from around the interweb: United is launching once-weekly New Orleans-Cancun flights. I always find these routes strange and fascinating, there’s usually a backstory to them that’s not always immediately obvious. New mobile payment app that lets you send $3750 by credit card without fees. Air Canada has a promo code for 15% off to Asia British Airways is gutting its small business program, too. The winner, as with the Avios changes, will be the rarely-spotted individual who flies exclusively in Club World and First on fully flexible tickets during the week but who loves nothing more than jumping into a World Traveller seat when he travels for leisure. What’s the most improved vacation opportunity for those spending US dollars? Argentina is a great bargain, especially when you exchange cash at the street…

Continue Reading »

Qantas Offering Gold Elite Status Match: Get Free American Airlines Club Lounge Access

Qantas is offering to status match New Zealand residents with competitor airline status to their Gold elite tier. Emirates elites are excluded. Status matches are common for US airlines though increasingly airlines will only give you status for a limited period of time, if at all, until you first fly a certain amount with them. Qantas Gold is oneworld Sapphire status, which means lounge access — including when flying American Airlines on wholly domestic itineraries (and indeed they’ll give you a drink chit good for a premium cocktail, or how I use them – a bottle of water). Gold also confers preferred seating, upgrade list priority, priority check-in and baggage (with extra baggage allowance) with Qantas. Check-in, boarding, and baggage benefits accrue on other oneworld carriers as well. First step is to join – with…

Continue Reading »

New Debit Card You Can Order Free Online and Load With a Credit Card

There’s a discussion on Flyertalk about several prepaid debit products that you can buy online (free, with free shipping) and that you can then load online with a credit card. They’re branded cards issued by Metabank for Boys & Girls Clubs of Delaware, Goodwill Delaware, and others. (These groups don’t manage the cards, they just get royalty income for use of their name.) You can load up to $2500 per day onto the card and store up to $10,000 at a time. Some key fees: $3.95 monthly service fee, waived when you load $800 or more to the card each month $2.95 for loading the card by credit card $2.50 ATM cash withdrawal fee (in addition to fees charged by an out of network ATM) $0.50 Bill pay fee The card terms seem to suggest…

Continue Reading »

OUCH: American Fails to Load Bags at Miami for 8 Hours, Doesn’t Tell Passengers

Readers of this blog know that I’m generally a fan of American Airlines, I fly over 100,000 miles a year with them and I think the AAdvantage program is the most rewarding airline frequent flyer program at least at the top elite tier. Every once in awhile though an airline does something that reminds you why people hate airlines. This time it happened to be American. Apparently American’s baggage system broke down in Miami for several hours on Friday. The airline couldn’t deliver checked bags to aircraft. Planes took off without any checked bags loaded Passengers weren’t told their bags weren’t onboard Indeed, in many cases they weren’t even informed on arrival at their destination Usually when truly terrible situations develop, there’s an external factor (most often its weather) combined with very bad decision-making. Here…

Continue Reading »

Is It The End of Loyalty, Time For Everyone For Themselves?

At the beginning of the year I wrote The State of Frequent Flyer Miles in 2015. Award charts are more expensive. Miles are easier to earn. The products we cna redeem for are better than ever. The economy and travel business are relatively good which makes programs less generous with us. And they’ve gotten smarter, there are fewer opportunities to game. But as they continue to get more complex opportunities emerge. And the economy won’t stay strong forever. Something else has changed. Some of this is driven by the economy, that programs aren’t as worried about our loyalty in good times. But that’s not all of it. At some programs, the gloves are off, there seem to be no constraints, things that were unthinkable for programs to do in the past are now just ordinary…

Continue Reading »

The Changes That Will Happen to American’s Award Chart After The US Airways Merger is Complete

Reader Ryan wanted to know, [W]hat do you think would be a ‘worst-case’ scenario for US/AA miles devaluation after the programs merge in Q2? Plenty of folks thought that combining US Airways and American frequent flyer programs was a chance to implement a brand new program on day 1, a revenue-based one like Delta and United. I predicted from the beginning that: The primary focus would be on integrating the airlines When you merge you don’t want to alienate your customers So the merger would be reprieve from devaluations, for the most part. (Not exclusively.) And indeed, we know what the 2015 program looks like and I don’t expect a big upending of the award chart in the second quarter of 2015 when Dividend Miles gets migrated over to AAdvantage. I don’t necessarily expect big…

Continue Reading »

Here’s The Plan to Bring Back SkyMall, and My Plan to Do It Better.

Via Miles Remaining, Scottevest founder Scott Jordan has a plan to revive SkyMall. Here’s the sordid tale that led to SkyMall’s bankruptcy My favorite SkyMall item Jordan’s observations are: Skymall is as much entertaining as selling It needs a strong content partner It needs to be fresh So he’s got a content partner and wants to print different versions of the magazine concurrently so travelers see different pages on different flights. (That would seem to reduce the prices he can charge for advertising products, since each ad would have less reach.) And he wants to do more tech gadgets than kitsch. I wonder if that makes them Brookstone and loses the entertainment value. And tech items easily purchased elsewhere — even in real-time through inflight internet — will be harder to price at a premium…

Continue Reading »

Giving Away All My Worldly Possessions

The next frequent flyer gathering I’ll attend in a small ‘FTU Advanced’ session in San Diego at the beginning of March. April’s Dallas event will be the only major Frequent Traveler University this year. Just a little window into my personal quirks. One of the things I do as I prepare for these is clean out my closet. I pick up lots of swag I am a strong minimalist at heart I prefer not to take ‘stuff’ from vendors in any case So these events are a way to give things to people who will value them more than I do, while letting me remain comfortable in not taking ‘stuff’ that would open me to criticisms. And it keeps my wife happy. It’s also an opportunity to clean out expiring coupons like lounge passes. I…

Continue Reading »

Etihad Airways Offering Status Match to Their Gold Elite Level

Etihad Airways is offering to status match elites from other airlines to their Gold level. Status matches are of course common though increasingly airlines will only give you status for a limited period of time, if at all, until you first fly a certain amount with them. Etihad on the other hand offers straight-up status matches, but only irregularly and they can take some time to respond. They also limit the total number of matches at any given time (or say they do). The program is most beneficial for folks flying Etihad (bonus miles and extra baggage) and in particular in economy (with lounge access, expedited immigration, etc). But it’s increasingly useful given that the airline has been buying stakes in other carriers around the world and also is a points transfer partner of Citi…

Continue Reading »

SkyMiles Technology Update Coming: What Will it Mean for the Program?

Delta has announced that SkyMiles systems will be unavailable early Saturday morning. What will this mean for the SkyMiles program? Possibly nothing. Technology maintenance is common. I feel like it happens to the Chase website and to the Hyatt website constantly. And yet when Delta removes award charts from its website, makes changes to technology to eliminate stopovers from pricing correctly online (and then eliminating stopovers on awards all together), and effectively imposes a 21-day advance purchase requirements on saver awards in most Delta markets — all without giving members notice, let alone advance notice — it’s hard not to get concerned any time Delta says their technology for the program is changing. Delta would go a long way towards establishing trust by simply announcing its intentions in advance even when it’s taking important things…

Continue Reading »