About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Congratulations, Delta! This is Why They Don’t Need a Competitive Frequent Flyer Program

Aug 23 2015

Delta has set a number of operational reliability records this summer.

I find Delta’s frequent flyer program both untrustworthy and less valuable than competitor programs. But I also think they run a good airline operation. Since an airline’s primary function is to get you from origin to destination in a safe and reliable manner, it makes sense to fly Delta especially on a non-stop basis and where their schedule is advantageous.

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Review: Intercontinental Times Square

Aug 23 2015

Three years ago I stayed at the Intercontinental Times Square as a Royal Ambassador elite member. I was upgraded to a suite and had unlimited free drinks from the minibar.

Last month I found myself back at the hotel no longer even an Ambassador. In fact, it was my first IHG stay of the year. I was speaking at a conference that was originally scheduled to be held at the Trump SoHo. Less than a week out the event was moved to the Intercontinental because Trump.

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