Aug
15
2015
American’s “Onboard Menu Guide” for domestic first class service was posted online yesterday and there were some interesting tidbits that seemed worth sharing.
Meal Service Secrets of American Airlines Flight Attendants
About Gary Leff
United is Going to Start Restricting Club Access to Passengers Flying Same Day
Aug
14
2015
United is going to require a same-day boarding pass in addition to membership to access the club.
What’s Wrong With Customer Service: Airlines Make Two Promises, But Only Honor One
Aug
14
2015
I got an email early this morning from a movie investor who lives in New York and works mostly in Los Angeles and is a Delta SkyMiles Diamond member flying predominantly their premium transcon flights between the two cities.
My correspondent frequently buys first class, especially on redeye flights back to the East Coast in order to sleep. The premium lie flat seat is a must, and commands a price premium they’re positioned to pay.
What prompted the email was boarding the plane to find this seat:
Amazing Video of an Eagle Taking Down a Drone, Plus Airport Prayer Rooms and TSA’s New Headquarters
Aug
14
2015
Two amazing videos. Watch these. And check out the new TSA headquarters. I momentarily confused it with the new prayer room in the Orlando airport…
Hyatt Solves Issue of Hotels Playing Games With Reward Space and Confirmed Upgrades
Aug
14
2015
Back in June I wrote about two significant challenges with the Hyatt Gold Passport program: Hotels not offering award nights even when standard rooms are available and hotels not offering confirmed suite upgrades on cash and points award stays, even though these aren’t supposed to be capacity controlled.
I spoke with Jeff Zidell, Hyatt’s Senior Vice President for the Gold Passport program, about these issues. And he took action.
500 Free Miles, a Secret Non-Stop, and the World’s Longest Flight
Aug
14
2015
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Secrets Inside the Best Western Hotels Front Desk Manual
Aug
13
2015
I’ve always found it interesting to read through hotel manuals and loyalty program documents that are accidentally posted on the internet.
Boldly Going Where No Credit Card Has Gone Before, and the One Shocking Reason Airline Complaints Are Up
Aug
13
2015
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Here’s the Workaround to Find Award Space on Delta’s Website
Aug
13
2015
Becky at Book Your Award emailed early this morning about an issue and workaround searching for award space with Delta SkyMiles.
Partner awards simply do not show up at Delta.com right now when you search one-way. They do show up if you search round trip. If you want to actually book a one-way, you need to call. The space is there and should price out correctly.
Amtrak is About to Gut Its Rewards Program Again, Go Revenue-Based
Aug
13
2015
An Amtrak marketing presentation reveals that their loyalty program is going revenue-based and that there will be two credit cards launching in September.
