About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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New Stackable First Hotel Booking Bonus from Rocketmiles

Rocketmiles, a website that kicks back substantial miles to you for you hotel bookings (but generally doesn’t provide credit for elite status, and for some chains bookings won’t allow elite recognition, also has a limited set of properties)., has introduced a new mileage-earning partner in Virgin America and has a bonus offer to promote it. Book by July 15 for a stay consumed by December 31 and credit to Virgin America for a 3000 mile bonus — or 5000 miles if you have Virgin America elite status. Those of you that got a status match from Virgin America may have that through June 30 so there’s a bit of a narrow window for maximizing this even more. This is a first-time booking bonus for new Rocketmiles customers, so folks that have used the site before…

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How the American Arlines App and My Own Stupidity Cost Me 45 Minutes and Made Me Miss a Meeting

I use the American Airlines mobile app a lot. It’s probably risky in some ways — I’m assuming the risk that the airline’s IT systems will be working and able to generate and scan the boarding passes, and they won’t be limited to working with paper. I’m assuming the risk that I’ll have a decent enough data connection to be able to pull up the app (it has to open and log in) and then connect to open the boarding pass. And I’m assuming the risk that I don’t run out of battery. I’m syncing with two Exchange server email accounts in addition to Gmail and Yahoo. That drains battery on my Android phone. But all of those things are, more or less, a function of the technology. I’m aware of those risks and assume…

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Thrifty Promises You a Free Rental Car Day But Changes its Mind

The Associated Press‘s David Koenig covers last week’s marketing debacle where Thrifty Car Rental sent al of their frequent rental members an email saying they qualified for a free rental day .. by accident. I haven’t rented from Thrifty for years (a decade ago they were exceptionally generous with mileage-earning in their partnership with America West). I got two copies of the email, which tells me I probably have two accounts in their database and also that those accounts must still exist. Apparently it was just the wrong data pull. hrifty Car Rental says it’s sorry, but many customers who were offered a free one-day rental won’t be getting that after all. The company says the offer was intended for a select group of top customers but was sent accidentally to many other people. ……

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And the Award for Worst Frequent Flyer Program Name Goes to…

Lucky thinks new Star Alliance member EVA Airways’ frequent flyer program has the most horrible name out there — Infinity MileageLands. And it is, no doubt, a bit bizarre and probably the result of a bit too literal translation from Chinese. That’s something that gets brands in trouble. There are famous stories that I’ve never checked out myself because I don’t think I want to know if they’re apocryphal. Like Frank Purdue’s “It takes a tough man to make a tender chicken” being translated as “It takes a virile man to make a chicken aroused.” Or “Pepsi: the Choice of a New Generation” becoming in Chinese, “Pepsi will bring your dead ancestors back to life.” An of course nothing tops the Chevy Nova in Spanish: “no va”… But I’d like to challenge the assertion that…

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Real World Airfare Savings: Using Hidden City Ticketing to Travel for Less

Last year I explained how to use ‘hidden city ticketing’ to save big money on airfare. Airlines often price tickets from one city to another through a hub cheaper than flights that terminate at the hub. Flying United New York to Milwaukee through Chicago is often much cheaper than just flying New York to Chicago. But if you get off the plane in Chicago and don’t board your connection to Milwaukee, you’ve potentially saved yourself a lot of money. This is called hidden city ticketing. In the live example I gave in that post, I helped someone save $1415 on a one-way ticket. That’s a big deal. If you’re interested in the technique, read the post, it walks you through how to do it – and how not to do it – including simple pitfalls…

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United Increases Change Fees on Awards for Most MileagePlus Members

After the big news yesterday that United was following Delta’s lead in imposing minimum revenue requirements for elite status, at least for US frequent flyers who don’t spend $25,000 or more on a United co-brand credit card (this exception, or the one for legacy Presidential Plus credit card holders, not applying to 100,000 mile flyer status), comes more news a mere 18 or so hours later. The MileagePlus program has increased the fees that non-elite general members have to pay to change and cancel award tickets. For travel more than 21 days out, changes that didn’t involve a different origin or destination were free. Now — effective immediately, no advance notice given — changes will be $75. If the changes are made inside of 21 days that fee is $100 per passengers. Cancelling and redepositing…

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Bits ‘n Pieces for June 19, 2013

News and notes from around the interweb: Hertz still hasn’t solved the Jerry Seinfeld problem: When taking the reservation doesn’t actually hold the reservation. US Airways is rolling out online pre-order o paid meals in coach. You’ll no longer need to game their IT system to be able to have this. You can comment on my blog for a chance to win a Samsung Chromebook. Taipei-based EVA Airways has joined the Star Alliance and is a truly awesome ‘get’ — business class award availability is really, really good and thy fly to Toronto, Vancouver, New York JFK, Los Angeles, San Francisco, and Seattle. Another great way to get between North America and Asia and with a really stellar inflight product. I’ve found the Aeroplan website good for searching space, along with the ANA website. I…

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United Imposes Revenue Requirements for Elite Status

Chris R. emailed me this morning to bring a Milepoint.com post to my attention where United announced changes to elite status qualification beginning in 2014. The following revenue requirements — in addition to the standard mileage or segment flying to reach status — apply to accounts with addresses in the United States only. Silver: $2500 minimum qualifying revenue Gold: $5000 minimum qualifying revenue Platinum: $7500 minimum qualifying revenue 1K: $10,000 minimum qualifying revenue In addition, you can’t earn status entirely on most of United’s partners. Earning status will require flying at least 4 qualifying segments operated by United, United Express, and/or Copa Airlines U.S. members who charge $25,000 to a co-branded United Chase credit card during the calendar year are exempt from the revenue requirement for that year if qualifying for Silver, Gold, or Platinum…

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$150 off an Air/Hotel Package from Travelocity

Travelocity $150 off a $750 air and hotel travel package on the first 3000 coupon uses through June 19 (tomorrow) when paying with American Express. Here are the details: Search for a vacation package (Flight + Hotel or Flight + Hotel + Car). They have learned their lesson from past deals and now require the hotel to be in the same region as the destination airport… Hah! Enter promo code AMEXPK150 at checkout (valid on the first 3000 uses) Pay with an American Express card by 11:59 Central Time on June 19, 2013 Of course going to Travelocity via the Chase Ultimate Rewards mall should earn 2 points per dollar spent as well, and in my experience the use of a coupon hasn’t voided that points-earning. I’m curious to hear others’ experiences with Travelocity shopping…

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JetBlue Points Will Never Expire — And That’s Not a Good Thing

I first read it over at Wandering Aramean yesterday, that JetBlue points would no longer expire. Previously you had to either fly or charge something to their co-branded American Express card every 12 months to keep an account active. That’s a rather stringent policy. In my post last month on how to keep your miles from expiring I surveyed the major frequent flyer program expiration policies and most allow you to keep an account active with any kind of activity every 18-36 months. Delta miles do not expire, and when they rolled out the change they framed it as a ‘moral issue’ and yet they captured the financial benefits of having led the charge to shorten account expiration times and did not restore any of the miles they had taken away. Some moral stand. In…

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