They knew what they were doing. They took precautions. They didn’t want to risk their American AAdvantage account, so they did not add it to the reservation. But American Airlines still figured out who they were, where they lived, and knew they were connecting in their home city.
Southwest Airlines has killed its ‘differentiated product’ for the airline, and when they’re just like everyone else it becomes obvious that their product is at the bottom of the pack. Yet once most of the decisions have been made, maybe it actually makes sense to charge for checked bags?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The woman became an online hero picking up millions of followers on Instagram and becoming an online influencer. She’s done multiple brand deals in the past couple of months. Yet she’s suing, claiming that she was embarrassed and that this has been bad for her personal and professional life.
Actress, comedian and tv host Ingrid Guimarães was flying American from New York JFK to Rio de Janeiro. She was onboard in her seat when she was told she was being downgraded to coach, she says, because a business class passenger had a broken seat and that passenger was being given hers in premium economy.
The NTSB has released a preliminary report on the January 29, 2025 tragedy where a U.S. Army UH-60L Black Hawk helicopter collided American Airlines flight 5342 from Wichita as it was landing at Washington National airport.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Next month, American Airlines will receive the first two of the Boeing 787-9 long haul aircraft that it ordered back in 2018. What makes this special is that the planes will come with new premium seats.
Points currently have a fixed value, more or less, getting you the same amount of value towards any ticket you redeem them for. That is changing.
Between Alaska or JetBlue or even Delta, and Southwest, I had more confidence buying from Southwest. They’ve given up that advantage. But expiring flight credits is better for the balance sheet, since it writes off a liability, even though expiring flight credits is worse for incentivizing repeat business.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
