About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Delta’s Absurd and ILLOGICAL One-Way Award Pricing

Cranky Flier points out the absurdity of Delta’s one-way awards. Delta doesn’t offer one-way awards for less than the roundtrip price, they just price the award as a roundtrip at double the mileage cost of the segment you choose. So if only ‘medium’ awards are available for a simple domestic one-way flight, that’s 20,000 miles one-way so 40,000 miles roundtrip. And the one-way domestic segment is 40,000 miles. Note that if only high is available, then the one-way would be 60,000 miles. Now, a one-way award with last seat availability in domestic coach on United or American would be 25,000 miles. See the difference? But as Cranky points out, if you needed last seat availability on Delta (60,000 miles for a one-way) you’d just book last seat availability outbound, and pick a random return flight…

Continue Reading »

ANA Website No Longer Allows Members Without any Miles to Search for Star Allaince Awards

I woke up this morning to some disturbing news. The All Nippon Airways website award search page is the killer app for searching out Star Alliance awards. The site displays award inventory for all Star Alliance members, and is easy to use (more or less). Sometime overnight (here in the US, presumably sometime in the morning over in Japan!) the website introduced a new restriction: The Partner Flight Award search function is not available for passengers who do not have any mileage balance. Makes sense, Star Alliance members the world over were using the ANA site to find their award space and then calling their home programs to book awards. Either ANA got tired of having their system resources used by folks who are only nominally members of their program, or other member airlines pressured…

Continue Reading »

Alaska Improves Baggage Delivery Guarantee: Your Bags are at the Carousel within 20 Minutes or They’ll Give You 2000 Miles

Take that, Domino’s! Alaska is increasing their first checked bag fee, but continuing to exempt all elites and reducing the fees on checked bags beyond the first one. What’s more, they’re improving their Baggage Service Guarantee. Since July, 2009 they’ve offered 2000 miles (or a $20 discount on a future flight, who would choose that?) if checked bags aren’t delivered within 25 minutes of a flight parking at the gate. They now guarantee checked baggage delivery within 20 minutes. Several thoughts about the improved baggage guarantee: 1) If they’re going to charge for checked bags, this makes it go down easier. 2) It’s really impressive that they can get baggage working so smoothly as to promise this. It shows a real commitment to deliver results, something that’s hard to imagine most major carriers doing. 3)…

Continue Reading »

Air Canada “The Extra Mile” Bonus for Segments Flown Through the End of the Year

Air Canada Aeroplan is offering cumulative mileage bonuses based on segments flown through the end of the year. Registration required. Register and then the number of segments you fly within North American on Air Canada through December 31 earn the following cumulative bonuses: 8 Segments: 3,000 miles 16 Segments: 12,000 more miles and 2 lounge passes 32 Segments: 25,000 more miles and 2 lounge passes For a total of 40,000 possible miles and 4 lounge passes if you fly 32 segments. Everyone who registers by June 30 will get a 10% discount on an Air Canada flight within North America for up to 2 passengers.

Continue Reading »

A Reminder to Get Your Cashback or Miles for Online Purchases (Including Travel Purchases)

I’ve written about this before — last month even — but it bears repeating. I had a conversation yesterday with someone who reads this blog regularly, who has seen me write about earning cash back or miles from online shopping including for booking travel online, basically free money or miles in your pocket for the purchases you’re going to make anyway. He knew about these posts and yet still wasn’t doing it. See for instance The Broad Array of Travel Sites Offering Cashback via Ebates and Purchasing Airline Tickets for Others, Getting Something Back for Yourself. Three things here: First if you use my referral link for E-bates we both get $5 with your first qualifying purchase, I won’t turn that down. Second, you should always consult EvReward before making any online purchase, it will…

Continue Reading »

Just Crossed the 2 Million Mile Threshold with American

I don’t mean this to ‘brag’ but just to share my genuine joy and excitement with all of my regular readers. American has been unique among airline programs in offering lifetime status for earning miles from any source,. So whereas United and Delta have offered lifetime status for millions of flight miles, American has offered lifetime status for millions of miles including those earned from credit cards, transfers in from other programs, really just any partners they have. I even earned American miles on my British Airways first class flight from London to Toronto (shh…), those are most of the qualifying miles in my statement snapshot below, and then I sent a note to AAdvantage because I was disappointed in the flight service received during the British Airways strike, and they deposited a bunch of…

Continue Reading »

What Some People Redeem Their Miles For

100,000 Air Canada Aeroplan miles will buy a roundtrip first class award from, say, San Francisco to Zurich or Frankfurt connecting on to Italy. Or it will buy four blenders or ten LCD toasters! Then there’s the 19,500 mile sunglasses. Or 24,000 miles for towels. Did I mention, though, that when you redeem that first class award to Europe, they have towels in Lufthansa’s First Class Terminal .. and you don’t have to redeem extra miles for them?

Continue Reading »

Wendy Perrin and Randy Petersen Do Lunch

Wendy Perrin writes about her lunch with Randy Petersen in the Conde Nast cafeteria. Having enjoyed lunch with Wendy there myself, I’m curious to hear how the pad thai was (I picked sushi), but I’m not sure I agree with all of the advice and predictions that Randy offered. Wendy points out that Continental miles haven’t in practice been expiring (despite a policy that would allow the program to deactivate dormant accounts), whereas United expires miles after 18 months of account inactivity. Radny sees this as a huge issue: Randy’s #1 piece of advice to the heads of the new combined program is: Do NOT impose an expiration date on Continental miles! To me it’s a no-brainer for the combined entity to adopt United’s approach. United recently reported that they recorded a $64 million gain…

Continue Reading »

United Improves Online Award Booking .. a Little Bit

The United website’s award search capability has added a new tab, in addition to saver and standard awards there’s now a tab you can click for Star Alliance awards. So far they’re only loading Continental and US Airways inventory, not the rest of their Star partners, but it’s a start. Star Alliance Awards Star Alliance® Awards give you the flexibility to fly on any of our Star Alliance airline partners for the price of a Saver Award. Currently, only Continental and US Airways flights be booked on united.com. If you are looking to fly on any other Star Alliance airline partner, please call 800-United-1 to book your award. Seats are limited and may not be available on all flights. This is hugely significant on several levels. First, one-way awards. The challenge booking one-way awards on…

Continue Reading »

25% – 35% Bonus for Transferring Hotel Points to American Miles

American is offering a 25% bonus on converting hotel points into up to 20,000 miles and a 35% bonus for transactions converting hotel points into more than 20,000 miles. 40,000 Starwood points, for instance, become 67,500 American miles under this promotion. (Just don’t covert more than 60,000 Starwood points per day in order to maximize your bonus. You can’t get more than 99,999 American miles posted by Starwood in a day, and converting 80,000 Starpoints would generate 100,000.) American’s promotion email calls this an “Unprecedented Offer” .. I’d hardly call it unprecedented when US Airways is offering a 50% bonus on hotel point transfers, and Delta once offered a 150% bonus. So it’s definitely precedented. But still it seems worthwhile if you have a strong need for American miles. Offer expires June 30, 2010, and…

Continue Reading »