About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Warning: Hertz Keeps Taking Reservations When They Don’t Have Cars Or Staff

Sep 19 2023

A reader shared his experience Monday night renting from Hertz at Dallas – Fort Worth. He’d reserved an SUV but was happy to take any car. They had none they’d rent. He’s a Presidents Circle member and was behind 15 others in that top public elite tier line waiting for a car. He reports about 20 people deep in line for Five Star elite. I feel sorry for those without status.

Worse, they actually had cars they wouldn’t give out to customers who’d reserved them. They were premium vehicles available for additional upgrade.

Continue Reading »