A hotel guest reports that they left their room in perfectly normal order when they checked out. On their way down the hall they handed their key to housekeeping. But after their stay the property charged them a $150 cleaning fee – and sent them photos.
And who boy, the photos are something, with hot sauce everywhere in the room – on the bed and bedding and even on the wall. It looks like blood!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines re-assures crew that the audits are being performed by “non-threatening” employees riding in the jumpseat and taking notes on their behavior.
However some crew find working in new domestic ‘Oasis’ galleys, that have limited workspace (because it’s been condensed to make room for more seats) challenging enough as it is. American highlights that it hopes to see lower insurance costs out of the program, improved employee morale (?), and lower costs from workplace injuries.
Since Friday, February 3 Delta Air Lines employees are no longer permitted to use Sky Clubs when traveling as nonrevs – even if they purchased a club membership or have the American Express co-brand Reserve card that comes with access.
Now there’s a petition with over 7,000 signatures asking Delta to restore access. It’s an open letter to airline CEO Ed Bastian, ‘let my co-workers in!’
There were procedural changes after the Air Canada near-miss landing on top of planes in San Francisco in 2017 but those changes do not seem to be followed in these two recent incidents between Delta and American and between Fedex and Southwest. In all cases, the planes continued to operate (though Delta not until the next day). As a result their cockpit voice recorders – which only capture the most recent two hours of data – were overwritten. But the FAA shouldn’t be allowing this.
When your flight is delayed and you miss your connection, or your flight cancels and you’re stuck in the airport on the way home, your airline will often provide you with a hotel room.
The truth is, though, you’re probably not going to like the process. You’re getting what you pay for.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest Airlines filed its annual 10-K with the SEC and it contains disclosures about the carrier’s Rapid Rewards frequent flyer program – related to how much travel is being done with miles, and what that tells us about how they’re recovering from disastrous service during the holidays.
On February 12, the Kansas City Chiefs will face off against the Philadelphia Eagles at State Farm Stadium in the Phoenix area.
Events like this drive up hotel room rates. But if you book a year in advance you can often reserve a room at normal pricing, or book nights on points. And the hotel may look to try to wiggle out of the reservation.
A viral video shows Delta Air Lines requiring a carry on bag to be checked at the gate – promising that if the bag is damaged the airline is responsible for that. The bag comes back with scuff marks.
This highlights the difference between what an airline considers damage and mere everyday use. However the traveler is particularly put out by the scuff marks because this is a Louis Vuitton bag and that’s no longer pristine.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
