The Boeing 737-800 (registration EI-DHH) touched down on runway 28L, veered to the left off of the runway, but pilots managed to get the aircraft back onto the runway. Air traffic control instructed the arriving aircraft behind it to perform a go-around while cockpit crew of the Ryanair flight sought guidance on whether their aircraft was on fire or emitting smoke.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
This is a war of all against all, and you have to take care of yourself, the best way to do that is to race the boarding gate and get on as soon as your boarding group is called.
These are all basic tips, great for getting started in miles and points, but also useful for how to think about the miles you’ve already got. I don’t do enough basic talk around here so I’m hoping this list will benefit.
Former United Airlines CEO Oscar Munoz is out with a new book, Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies.
Munoz showed promise for United early on but stumbled. It’s his choice of airline President that is his legacy.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s no question that Hyatt free nights are valuable, they’re free nights! But the rules around them make them exactly what I don’t want to use on the trips I could use them.
Airlines offer ‘customer service’. You get in a line when you have a problem and they’ll rebook you. That sort of resolution isn’t hospitality – and for high cost airlines that’s costing them profits.
If the person in front of you in the customer service line is getting upset and taking it out on the agent, the agent is all the more ready to expect you to do the same. They’re not going to want to listen to your story or spend time working every angle to find a solution. They’re going to want to move you out of their line as quickly as possible. Basic human nature.
So turn that on its head.
I lived in the Washington, D.C. area for 18 years and it remains my most frequent travel destination for work. And one of the most unintentionally controversial things that I write – triggering many readers – is referring to my preferred airport as “National” rather than “Reagan National.” It’s an interesting story how the airport’s name was changed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
