About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Etihad Confirms Airbus A380’s Return!!

Dec 09 2022

Etihad Airways parked its 10 Airbus A380s during the pandemic, and its CEO said they’d likely never fly again. That’s sad because their best passenger experience was on this aircraft. Indeed, many airlines had their best seats and amenities on the world’s largest passenger jet.

Despite appearing that the planes would never comes back the airline has announced their return, and the Etihad A380 features some of the best seats in the world.

Continue Reading »

Time To Mask Up On Planes Again?

Dec 08 2022

We’re entering another Covid wave. Peak will probably come in mid-January. In the meantime there’s a lot more Covid in the U.S. We can see that in case numbers, but most cases go undetected. Perhaps the best data source is wastewater measures. Flu and RSV are rising at the same time!

Continue Reading »

American Airlines Tells Flight Attendants: Don’t Hold Flights For Missing Entrées Or Dessert, Just Apologize

plane docked
Dec 08 2022

There’s been a lack of clarity for years over whether customer experience matters, or just operational metrics, and whether American is trying to be a premium carrier or a Spirit and Frontier competitor.

So I’m not surprised to see an internal memo going out to flight attendants telling them not to worry about missing catering, customers just want to depart exactly on time and that crew does passengers a disservice when they ensure long flights have food on board.

Continue Reading »