Big Bank Threatens a Blog, Consumers Threaten a Big Company That Does Good, and Heathrow Set to Get Better (Bits ‘n Pieces for February 7, 2014)

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. So on my third attempt to open the link to the story about the blog getting shut down – it finally opened, but horribly slowly – does that mean Capital One was successful?

  2. They were not successful. I had to get the security company on the phone in the UK (the US number was a dud) and finally got confirmation from the legal teams of the host that the site was clear.

    We are migrating away from this host over the weekend, since not only do they appear slow (my apologies for that) but also their actions in this were really disappointing.

    We are talking now with Cap One to see what went wrong and will explain further, it is my gut feeling that they retained RSA security and somewhere on that end someone went for a ‘shoot first, ask questions later’ approach to things…

  3. Gary–thanks for the mention! It’s much appreciated. I heard back a little while ago from Cap One PR, they apologized, said we’re free to discuss them, and said their IT people are looking into why we received that notice from them. If the page isn’t loading, it’s because we’ve been having issues with our web hosting provider unrelated to the CapOne thing. We’re moving to a new server this weekend so hopefully that will take care of it.

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