British Airways Website Showing Phantom US Airways Award Space

One of the best ways to check availability on oneworld airlines (which are partners of American Airlines) is to use the British Airways website. That’s because shows the most partners online — including Japan Airlines flights that are not available on the other good site for award searches, Qantas.

You find award space on partners that don’t show up on American’s website — like Cathay Pacific, LAN, Iberia, Malaysia Airlines, and more — and then call American to book the space.

Unfortunately the British Airways site is given to ‘break’. It will either not show entire airlines (for awhile US Airways flights didn’t show there but fortunately those show at!) or will show ‘phantom’ award space, it will appear as though awards are available but in the end the space isn’t bookable and will error out at (or if you call a partner airline, you’ll be told the space isn’t available).

Mark O. points out that British Airways is showing phantom availability for US Airways routes. They are displaying award space in coach on American Airlines codeshares of US Airways flights.

Here’s what’s available for Boston – New York LaGuardia tomorrow September 25. There is no non-stop coach award space available. There are only connecting options.

The British Airways website correctly shows no space available on the US Airways non-stop flights between these cities. However it is also displaying the same flights as American Airlines codeshares. And it shows those flights as:

  • Having coach award space
  • Having no first class cabin

Both are wrong.

Fortunately American and US Airways space are easily checked elsewhere. doesn’t show the phantom award availability, and neither does the Qantas site. Clearly it’s a glitch on the British Airways side. And no doubt they’ll fix it, hopefully soon. In the meantime don’t be fooled (and don’t transfer points into British Airways from another program on the anticipation of booking awards on American Airlines codeshares operated by US Airways).

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Unfortunately this also means you can not see flights later in the day as they only show 10 flights…

  2. I noticed this today as well.

    Another thing I noticed:

    When selecting roundtrip itineraries, if you pick US or AA as your outbound, and then you pick the opposite airline for your return then the award price goes up astronomically.

    If you pick AA for both, or US flights for both, it priced correctly.

    -I don’t know if it’s related to the phantom space, but I don’t think it was
    -doesn’t really affect me because I usually book one ways

  3. Has this been fixed? It’s weird because I sometimes see just “first class” showing up on the searches new with one or two award seats on a US Airways Express flight that obviously has no first class on an Embraer plane. So frustrating lol

  4. This still seems to be awful. I’m looking at dates after the changeover from American to US Air and it still seems to be messing up. So frustrating!

  5. PS: You should do an updated post on this to get people’s perceptions on this almost 20 days later.

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