Category Archives for Airlines.
United Airlines is reviving debit card rewards as its next major move to expand MileagePlus profits. After years of focusing on credit cards with Chase, United appears ready to tap into everyday debit spending. It’s a return to an old idea—but one that could reshape loyalty economics.
A first class passenger has come forward describing how an American Airlines flight attendant barricaded herself in the galley, refused service, and called police on calm travelers — leaving officers baffled.
JetBlue is revamping its Mosaic elite program for 2026 — adding new ways to earn status through your kids’ travel while trimming perks for lower tiers. Expect fewer free drinks and checked bags, even as top elites gain lounge access and extra upgrade certificates.
United Airlines’ CFO says AI is already replacing 8% of the airline’s management (non-union) staff — and warns more cuts are coming. From finance to scheduling and loyalty marketing, here’s who gets cut next as automation takes hold across the industry.
American Airlines is replacing its much-maligned Fresh Brew with Lavazza coffee across all cabins and lounges starting next year. The move signals more than a caffeine upgrade — it’s a deliberate step toward rebuilding a premium experience for flyers. Better coffee means happier crews, fewer Starbucks detours, and a long-overdue end to bad brews at 35,000 feet.
United just told Wall Street it can double profits by 2030 — not from flying, but from loyalty. CEO Scott Kirby says the MileagePlus program will be the airline’s growth engine for the next decade. It’s an audacious claim — and one that deserves a closer look.
A flight attendant stayed asleep through landing — and even ten minutes later wouldn’t wake up. Was it simple exhaustion, or a safety lapse?
He paid for luxury and got bed bugs, broken seats, and a bleeding finger instead. After a nightmare flight from Delhi to Toronto, Air India decided the ordeal was worth just $120 in “compensation.”
Passengers in American Airlines first class couldn’t believe what they were seeing when a flight attendant barricaded herself in the galley and called police mid-flight. Officers met the plane on arrival—and burst out laughing when they heard why.
Cathay Pacific just threw open the doors to its ultra-rare first class cabin—two JFK-Hong Kong awards you can still grab before they vanish.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
