Category Archives for Airlines.
An influencer recently went shirtless in Emirates business class, sparking debate about what’s acceptable behavior onboard premium flights. While some have dismissed this as harmless, the issue goes beyond etiquette—it’s a genuine hygiene concern, raising questions about whether passengers should be putting bare skin directly on seats others will soon use.
United Airlines continues its quiet, unpublished policy of granting elite-status extensions upon request—despite initially trying to sell members expensive status buy-ups. If you just lost your MileagePlus elite status on February 1, contacting United and politely requesting an extension (especially if you had unusual circumstances in 2025) remains surprisingly effective, as the airline recognizes keeping loyal customers is far cheaper than acquiring new ones.
Southwest Airlines just brought back one of its best-known promotions: register and book just one roundtrip (or two one-way flights) by Thursday, February 5, and you’ll earn a two-month Companion Pass valid August 10–October 7, 2026. Whether paying cash or using points, this Companion Pass lets you bring along a friend or family member for free, making late summer and early fall travel significantly cheaper.
American squawked 7700 over Cuba and reversed course on the Miami–Quito run after the crew described the cabin as being “in lockdown” over a violent passenger who had to be physically restrained. The jet returned to South Florida about 74 minutes after departure, and after landing the aircraft underwent a brake inspection consistent with an overweight return when a long-haul flight turns back with much of its fuel still onboard.
Alaska Airlines sold a customer a paid first class seat for an 8-hour Liberia–Seattle flight — then called them to the podium at boarding and bumped them to coach because two pilots were deadheading. Pilot contracts can require premium cabin seats, and Alaska’s language is unusually aggressive about it compared to how United, Delta, and American handle “pilots over passengers.”
American canceled more than 9,000 flights during winter storm Fern — and as the operation unraveled, flight attendants wound up sleeping in airports, stuck on hold with scheduling, and waiting hours for hotels and transport. In a post-earnings employee meeting, CEO Robert Isom called it “unacceptable” — then brushed it off as something that “comes with the kind of business we run.”
American’s free Wi-Fi rollout is about to go from “most planes” to the long-haul fleet too. In a leaked recording from an employee meeting after earnings, the airline says it has free Wi-Fi on 90%+ of aircraft now and plans to add it to the remaining widebodies over the next 12–24 months — while also teeing up more lounge announcements and new food and beverage partnerships.
American has been spending real money on “premium” — new suites, new lounges, better champagne, better policies — but the company has lacked anything resembling a mission that connects it all. In a leaked recording from a post-earnings employee meeting, that finally changes: leadership frames Chicago as an existential fight with United, and ties winning the market directly to loyalty and credit card economics, and that easily extends to the need for a premium service culture.
United is planning a controlled overnight cutover next week that will take its key systems offline for roughly 2–3 hours — and it has already pre-canceled most departures during the window. While flights already in the air will keep moving, everything that depends on the reservation stack effectively freezes: schedules, booking, retrieving reservations, ticketing, cancellations/refunds, and check-in via United.com, the app, kiosks, call centers, and agency channels.
A photo circulating online alleges an American Airlines flight attendant was wearing a keffiyeh in uniform to show support for Palestinian resistance. The bigger issue is power: crew members control whether you fly and whether you get labeled disruptive. Political signaling from the people in charge of the cabin is a problem. It’s also against airline rules.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
