Category Archives for Airlines.
American Airlines flight 2350 from Dallas – Fort Worth to Mexico City was delayed more than 5 hours on Friday. First, passengers had to wait on a replacement aircraft reportedly due to a “leak” and then passengers boarded another Boeing 737-800 only to have water flow out into the aisles from a lavatory. They needed another plane – or a boat.
After pitching the role that AI will play in generating incremental revenue for the airline to investors, Delta now says there’s really nothing to see here. Asked by Senators to address their plan to use information about individual customers to figure out how much they’ll pay, Delta says they aren’t doing this at all.
I hear all the time that food on an airplane doesn’t matter. You’re not up in the air long enough. You won’t get a great meal like you can on the ground anyway, and “nobody decides who to fly because of the food.” That isn’t true – differentiated products win.
I wouldn’t order a coffee on my next flight if I were this pilot – or ask for a flight attendant’s help blocking off the lavatory.
Following Thursday’s American Airlines second quarter earnings call, corporate officers gathered employees for a ‘State of the Airline’ presentation. This was recorded and shared through the company’s internal network, and a copy was reviewed by View From The Wing.
I wrote that a revolt against the contract was brewing for both legitimate gripes and misunderstandings.
Ultimately 71% of voting flight attendants rejected the contract, with 92 of those eligible casting ballots.
Now we see how paid seat assignments are working out for the airline, which they’re selling now for flights starting January 27, 2026. They don’t seem to have figured out the revenue-maximizing formula yet, or they don’t have the technology fine-tuned yet to adapt seat fees by market easily.
When she called American to book the infant fare (“INF”) she was quoted $386. She expected that, so she paid up. However she was also charged $3,674 for an additional paid ticket for herself at the same time. Oops!
Delta Air Lines flight 2809 from Minneapolis to San Francisco had to go around and attempt to land a second time due to low visibility in fog, and was delayed about 9 minutes, but was otherwise like any other flight – until it reached the gate.
American Airlines flight 3023 from Denver to Miami was evacuated after aborting takeoff when a landing gear looked to have collapsed and caught fire as it accelerated down the runway around 2:45 p.m. on Saturday.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
