Category Archives for Airlines.
Delta made international headlines, having to tell candidates for flight attendant roles that they need to wear underwear when showing up for an interview. It turns out that the airline is doing a lot more judging by appearance at hiring events.
Airlines are at risk of killing their golden goose. Miles motivate customers, but customers need to be able to use their miles. Airlines have gotten better at selling their seats for cash, frequent flyer programs want to retain their margins, and so members get squeezed.
As a result, airline executives call for ‘revisiting the model’ of frequent flyer programs – the model that made them successful, multi-billion dollar enterprises.
Delta Air Lines became only the fourth-most on-time airline in the U.S. last month, according to data from aviation analytics company Cirium. Their January statistics are out:
At Shenyang Taoxian International Airport in northeastern China, a familiar scene unfolds every time an Air Koryo flight readies for Pyongyang. As soon as passengers clear passport control, there’s a dash towards the KFC in the departures hall. The fast food outpost gets cleaned out of hamburgers and chicken burgers. They’re bringing the burgers back home with them.
United is leaving American behind in the dust at Chicago O’Hare, and competed head-to-head with Delta in the ‘premium lane’ of U.S. air travel across the country. So it doesn’t surprise me that they’re investing more in their product, investing in their technology, and consistently surprising customers with inflight milestone recognition. Well, it seems they have something new up their sleeve.
Five Air India flight attendants were jailed at Zurich airport after arriving without the mandatory Crew Member Certificate.
Over the past week, two separate Air India flights brought in crewmembers – and across the two, five flight flight attendants were affected – four arrived without any CMC while the fifth carried an invalid version of the document, issued under Air Vistara
Behind-the-scenes video by a former Emirates flight attendant that garnered over a million views has reportedly triggered the firing of an entire crew from one of her flights. While this flight attendant had apparently left the job prior to releasing the footage, the airline apparently pursued action against other cabin crew members who had worked with her.
Delta Air Lines became a social media and news sensation in recent years for their long-standing program offering aircraft trading cards that pilots can carry to give away to passengers. The program flew under the radar for decades but has become far more well known over the past few years as passengers go viral asking for them on TikTok and Instagram.
Here’s the state of an American Airlines A321T seat. These just haven’t seen much maintenance lately at all. Airline executives acknowledged that the A321Ts were getting long in the tooth as far back as 2019, but didn’t want to refresh them. They did promise to clean them better.
Air Canada Aeroplan is updating its award chart effective March 25th, so there’s almost two months’ notice. And nothing is changing with their partner redemption chart prices. There’s good and bad here in my view for what they’re now calling the ‘Air Canada and Select Partners’ award table.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
